Customer Manager (Remote but regular travel to Northumberland required)
About reputed company reputed company was founded in 2012 to create distinctive designs that owners will want to reputed company reputed company and a lofty goal to reputed company home obsession everywhere. We design original reputed company in-house, and our innovative NPD process discovers the next trend quickly. Our testing platform ensures designs sell online at their intended price, and our data-led approach grows sales reputed company families exponentially. Our business model cuts out expensive overheads like shops and overstocked warehouses, making our prices reputed company. Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This reputed company reputed company reputed company is powering our brand to a significant market reputed company. And were just getting started reputed company are looking for As an online business, we must reputed company exceptional customer experiences at every touchpoint. We require our staff to be the best in the industry, and we need cutting-edge tools and technology to service our customers. You will be the... day-to-day reputed company between our reputed company-party contact centre and the core business, and your goal will be to ensure that our customer support is best in class. Your role will involve optimising reputed company reputed company systems and processes that support customer interaction, information exchange, and performance efficiency. This job requires someone who is up for a challenge. The pace is fast, expectations are high, and resources are always limited. However, if you are willing to help us build the reputed company, we would be delighted to have you reputed company. The business is remote, but we frequently meet for in-person workshops, planning, and scoping reputed company together. In reputed company, you will be requred to spend time with our care agents based inb a contact centre in Gateshead (Newcastle) Responsibilities: Working with the senior leadership team to define best-in-class customer experiences Managing our outsourced customer service team and holding them to account for SLAs Manage our resource requirements to deliver the service reputed company we have agreed. Resolve reputed company customer problems that require escalation reputed company weekly and monthly business updates on the performance of the customer contact centre reputed company inititives to improve the customer proposition during and after delivery reputed company intitives to improve the tools reputed company the contact centre Deliver training to improve the performance of our care agent Ability to deal with reputed company escalated customer issues Ability to work autonomously High energy with a proven ability to reputed company at pace whilst remaining level-headed and reputed company Ability to effectively utilise data to inform performance-enhancing strategies A strong communicator and reputed company with an ability to drive and deliver change management whilst maintaining stakeholder buy-in and relationship Upbeat, ambitious and reputed company thats us. Were a lean team of 30, so if you relish responsibility and like to reputed company an outcome, were the reputed company for you. Weve made flexible working a permanent thing. Right now, reputed company works from home, but were reputed company to what people might need in the reputed company. We hold regular workshops in London; if reputed company wants to get together in a co-working reputed company, thats fine, too. We have a wide reputed company of perks and benefits, including: Compensation Competitive salary reputed company reputed company programme Profit reputed company scheme Wellbeing allowance Pension scheme Benefits Private medical cover for you and your family Holidays, working environment and other perks 27 days holiday rising to 30 with tenure Four months of summer hours finishing at 1 PM on a Friday Free furniture on reputed company anniversary of employment Friends & family discount of 20% Fully remote working Frequent meet-reputed company, in-person workshops and socials Did you like what you read and are keen to join us? Send us your application, and we will contact you soon Apply Job!