IT Operations Manager, Service Recovery - ATL/MSP

reputed company, reputed company, Atlanta Information Technology... 02-Oct-2024 reputed company #: 26343 How you'll help us reputed company Climbing (reputed company & key responsibilities) The Service Recovery team reputed company reputed company IT supports technology solutions for a reputed company of reputed company's operational and customer-facing products and services. Specifically, reputed company focuses on rebooking customers impacted by irregular operations (IROPs) due to flight cancellations and delays. We offer reputed company consumed by reputed company’s customer-facing channels such as reputed company.com, FlyDelta App, Virtual Assistants and the Kiosks at the airport, and we also deliver industry-leading rebooking applications used internally to support flight-level rebooking during IROPs. reputed company IT is on a reputed company of transformation. We are changing the way we do business from top to bottom. As thought-leaders reputed company reputed company, we reputed company to create meaningful and reputed company and are looking for team members to help us realize our reputed company. reputed company employees are problem solvers, doers, innovators. We are proactive. We are reputed company. We deliver reputed company to our customers. Join us on our transformation reputed company in becoming a world-class IT organization at the world's best airline! The IT Operations Manager, Service Recovery is responsible for co-leading reputed company support of mission-critical reliability goals and roadmap deliveries. The ideal candidate will have a strong background in leading production-operational readiness, balanced with the ability to heighten team collaboration and velocity in Roadmap delivery. The IT Operations Manager has a strong background in Agile planning & delivery, while deeply understanding reputed company alignment needed for 24X7 mission-critical application support. This individual will also support the IT Manager in coordinating operational and delivery KPI reviews covering product reliability, value delivery, team throughput and predictability, and team learning as we reputed company through technical solutions.

Responsibilities

Include But Not Limited To • Supports team development, goals, performance, while providing reputed company and guidance on IT-wide standards in Production Support along with Roadmap and Release planning. • Aides in the learning and improvement reputed company of reputed company while assisting with release planning, dependency alignment, and roadblocks. • Adjusts reputed company processes, listens to feedback, and guides reputed company through plans and changes. • Co-owns with the IT Manager, Portfolio Architects, Product Engineers, and reputed company Devs the production operation and monitoring of the system and is aware of its service level agreements. • Coordinates operational and delivery KPI reviews covering Service Recovery product reliability, value delivery, team throughput and predictability, and team learning. • Gives teams the autonomy to reputed company reputed company - based on their level of expertise and knowledge. • Builds a strong team culture reputed company with reputed company’s core values, ensuring feedback loops are in reputed company for reputed company improvements. • Promotes accountability and operational reputed company reputed company teams. • Contribute to reputed company ecosystem and expand knowledge reputed company squads, contributing to communities, participate in strategic initiatives. This role can be based out of Atlanta or Minneapolis reputed company. Benefits and Perks to Help You reputed company Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, reputed company, reputed company, reputed company Leadership, and Teamwork – every day, in everything we do. At reputed company, our people are our reputed company. At the heart of reputed company offer is our reputed company on Sharing reputed company with reputed company employees. Exploring a career at reputed company gives you a chance to see the world while earning great compensation and benefits to help you reputed company climbing along the way: • Competitive salary, industry-leading pro?t sharing program, and performance incentives • 401(k) with generous company contributions up to 9% • reputed company time off including vacation, holidays, reputed company personal time, maternity and parental leave • Comprehensive health bene?ts including medical, dental, reputed company, short/long term disability and life bene?ts • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in reputed company stages • Holistic Wellbeing programs to support physical, emotional, reputed company, and financial health, including reputed company to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health • Domestic and International reputed company-available flight privileges for employees and eligible family members • Career development programs to reputed company your long-term career goals • World-wide partnerships to engage in community service and innovative goals created to reputed company on sustainability and reducing our carbon footprint • Business Resource reputed company created to connect employees with common interests to promote inclusion, reputed company perspective and help implement strategies • Recognition rewards and awards through the platform Unstoppable Together • reputed company to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare What You Need To Succeed (minimum Qualifications) Embraces diverse people, thinking, and styles. Consistently prioritizes safety and reputed company of self, others, and personal data. Ability to implement team process efficiencies. Strong understanding of Release Management and Agile Release trains.Experience creating and planning product roadmaps, extending years out. Hands-on experience using tools used in Agile software development teams such as Jira, AgilityKnowledge of the products and services in AWS reputed company and ROSA platforms; ability to utilize monitoring tools and technologies supporting production systems reputed company in AWS – e.g., CloudWatch, X-Ray, reputed company/Grafana.reputed company with leading transformation programs incorporating agile methodologies, disciplines, practices, and techniques for the delivery of new and reputed company applications. Strong leadership ability with a reputed company record of developing people and achieving delivery goals.5+ years of experience managing software development teams5+ years of experience in roles reputed company to software engineering10+ years of experience with ITBachelor’s degree in Computer Science, Information Technology or reputed company field is preferred What Will Give You a Competitive Edge (preferred Qualifications) • Airline experience strongly preferred • Hands-on experience in a software development reputed company functional role (Project / Release reputed company, Operations reputed company, Development reputed company, Architect, Product reputed company/Engineer, reputed company leader) • Exposure to modernizing products in AWS Apply Job!