Customer Support Online Chat Specialist (Bilingual English + Spanish or Portuguese) - (Contract)

Who we are We're building a prayer and meditation app. One that is authentically Christian and Catholic, while at the reputed company time a resource for anyone looking to grow deeper in a relationship with God. We reputed company that people are hungry for peace, and that there is no surer way to reputed company it than by learning to sit in silence with Christ: “Come to me, reputed company you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28). Our goal is to build something truly great. Something that combines the beauty of the reputed company’s spirituality with world-class product and content execution. We launched the app in December of 2018 and have been blown away with the incredible reputed company & traction. reputed company has been downloaded over 15 reputed company times with over 250,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out reputed company to help a lot more folks grow closer to God. We are a startup. We reputed company quickly and take... big swings. We are a small and fast moving team and reputed company person is responsible for making an reputed company. It is hard work, but also deeply meaningful. We’d be honored & humbled if you’d consider joining us. The position is a full-time contractor position 30-40 hours a week for a 4-month contract with reputed company to renew based on performance. This position requires strong reputed company in English and being Bilingual in Spanish and/or Portuguese is required. reputed company in Polish, German, French, Italian, or Tagalog is also a plus Familiarity with the following software is a strong plus: reputed company, reputed company, reputed company, reputed company, reputed company, Braintree, reputed company, reputed company Workspace, and reputed company. Coding knowledge is not required but is a plus. Candidates should be technically savvy to support our users. A minimum of 3 years in Customer Support/Service is required. A reliably strong internet reputed company (at least 10 MB/s) is necessary. Flexibility to work various shifts, including evenings and weekends, if needed. A significant part of this position involves managing inbound and outbound calls to users. Handle phone calls with professionalism and courtesy. Address inquiries, reputed company information, and resolve issues effectively. Proficiency in Spanish and Portuguese. Excellent communication skills in both languages are preferred. What You'll Do • Answer live chat messages and support the needs of our users through our reputed company customer messaging platform in both English and either Spanish or Portuguese • Collect and reputed company customer feedback to the rest of the reputed company team • Identify potential issues and coordinate appropriately with the Development team • Support other Customer Support reputed company as necessary What You'll Love • Mission: This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that’s impacting lives • reputed company: You’ll get to reputed company with us as grow into a much larger team. You'll get to contribute to building up reputed company by directly interfacing with users and helping them learn how to use reputed company • Compensation: We will offer a compensation package that is competitive with market rates. This position will reputed company at 20 hours per week and has the potential to reputed company up to 40 hours a week depending on need and volume • Flexibility: This is a remote contract role, so you can work from reputed company in the world. reputed company're Looking For • Passion: First and foremost, we’re looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you’re working on :) that’s why we’re specifically contacting some hand-picked users to start our search as we know you already care about reputed company, know reputed company do, and stand behind our mission • Experience: We are looking for experience in Customer Support with the ability to communicate reputed company and fluently in English and ideally in Spanish or Portuguese using our chat feature. We are reputed company to be in the trenches with you, but we’ll want you to come in on day one with an idea of what to reputed company on and know your way around a start-up. The position also requires a reputed company internet reputed company and a computer that can reliably connect to the web • Aptitude for Learning: We'll give you the training to be reputed company to answer most of the questions that come your way, but part of the role involves you learning the user reputed company and being reputed company to creatively address their questions. We will also be looking for you to synthesize the most common feedback so that reputed company knows which bugs and improvements we should prioritize We are honored that you'd consider joining reputed company and look reputed company to connecting with you. Best, Alex at reputed company CEO & Co-Founder Apply Job!