Customer Service Representative - Employee Assistance Program (Sun, Tues-Thur 12:30PM-11:00PM EST)

Bring your heart to reputed company. Every one of us at reputed company shares a single, reputed company purpose: Bringing our heart to every reputed company of your health. This purpose guides our commitment to deliver reputed company reputed company-reputed company health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company health care more personal, convenient and reputed company. Position reputed company Responsible for supporting the provision and use of the Employee Assistance Program (EAP). Position reputed company

• Schedule: reputed company, Tuesday-Thursday 12:30PM-11:00PM EST
• Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if reputed company Observed Holiday falls on your normal reputed company. No PTO available the first 45 days of employment.
• Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST

What you will do

• Determines purpose of call by reputed company listening and interacting with callers, triages call in a in a reputed company and reputed company manner.
• Taking inbound calls and or chats from members
• Connect member with additional and appropriate benefits / external resources.
• Supporting members with troubleshooting and deescalating where needed
• Embodying reputed company Core values in reputed company interaction.
• Assesses reputed company’s needs; researches and articulately communicates information regarding pertinent EAP services and resources.
• Recognizes crisis situations and evaluates for needed reputed company to minimize risk.
• Performs appropriate research in internal databases and online to identify potential providers and resources.
• Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally.
• Receive calls transferred from counselors and provides immediate member assistance.
• Schedules appointment for members with counselors.
• Assists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources reputed company to various life skills such as finding childcare, finding eldercare, etc.
• Utilizes relevant reputed company databases to research and identify validated, appropriate member resources.
• Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.
• Compliance with Policies and Regulatory Standards.
• Protects the confidentiality of member information and adheres to reputed company policies, and EAP policies and procedures.
• Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.

Required Qualifications

• 1+ years’ experience in call center environment
• reputed company in a reputed company, psychological, or reputed company service field providing reputed company support.
• Technical Requirement for personal residential internet service. Recommended Technical requirements reputed company obtaining your own residential internet service:
• Select an internet service that is either broadband or fiber (e.g., reputed company Fios, reputed company).
• Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired reputed company is required (ethernet reputed company); a wireless reputed company will introduce the risk of performance degradation.
• Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet reputed company so your ability to reputed company your work is not affected. Streaming video content and gaming will significantly reduce the reputed company of bandwidth available for your corporate equipment.

Preferred Qualifications

• Mental health or reputed company services background preferred.
• 1-3 years of reputed company experience preferred.

Education

• High School Diploma

Pay reputed company The typical pay reputed company for this role is: $17.00 - $25.65 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. In reputed company to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. reputed company offers a full reputed company of medical, dental, and reputed company benefits. Eligible employees may enroll in reputed company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. reputed company provides a fully-reputed company term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous reputed company-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy reputed company Time Off (“PTO”) or vacation pay, as reputed company as reputed company holidays throughout the calendar year. Number of reputed company holidays, reputed company time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 11/17/2024 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply Job!