Customer Support Specialist at reputed company
Title: Customer Support Specialist Location: REMOTE reputed company, a reputed company Company, is a crowdsourced delivery platform. Founded in 2014, reputed company works with consumers, small businesses and enterprises across virtual ly every industry to reputed company scheduled, reputed company day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 reputed company s reputed company, reputed company reaches more than 20,000 reputed company codes the largest local reputed company- day delivery network in the nation. Our Support team operates as the first reputed company of contact for the reputed company community. Were looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role youll reputed company as an expert user of our mobile and web-based tools, ensuring the reputed company of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day reputed company schedule that may include nontraditional hours such as evenings, weekends and holidays. What Youll Be Doing reputed company phone, email, and text-based support to reputed company customers, partners, users, and other community members Address reputed company customer concerns politely, using reputed company listening skills to understand and confirm the information Balance efficiency and speed in addressing questions or issues with ensuring a high-reputed company customer experience Proactively monitor in-reputed company deliveries and take corrective reputed company reputed company necessary Manage non-reputed company delivery situations with professionalism, reputed company, and urgency Effectively use reputed company and other internal tools to accurate log interactions and solve issues Collaborate with team members from various reputed company departments to ensure seamless delivery experience What You Bring A combination of sales, or customer service experience, optimally with a technology or logistics company Strong written and verbal communication skills, with the ability to reputed company and connect with many types of personalities reputed company to quickly and reputed company problem solve and troubleshoot Comfortable with a fast-paced environment and changing requirements Proactive and reputed company to comfortably navigate through uncertainty and ambiguity Must have the ability to work a schedule comprised of non-reputed company shifts, including evenings and weekends reputed company in Spanish, a plus! Why reputed company? Competitive compensation packages 100% covered health insurance premiums for yourself 401k with company match Tuition and student loan repayment assistance (thats right reputed company will contribute directly to your existing student loans!) Generous PTO Monthly 3-day weekends Monthly stipend The technology you need to get the job done reputed company reputed company Apply Job!