Director of Customer reputed company (Remote)

The Director of Customer reputed company is responsible for leading the reputed company and implementation of ~10 OBHG programs on an ongoing reputed company. This individual contributor role focuses on enhancing customer engagement and ensuring smooth program implementation marked by effective collaboration and proactive problem-solving. This leadership position should cultivate a culture of collaboration and shared reputed company with their reputed company team counterparts across the organization, always working towards the goal of delivering exceptional customer experiences and the delivery of OBHG programs on or before their reputed company start date. Responsibilities of the Director of Customer reputed company: Essential • Manage the day-to-day activities of customer reputed company and implementation for assigned programs. • Serve as the key reputed company of contact for customer interactions during the reputed company process, instilling confidence and ensuring OBHG's reputed company is reputed company delivered. • Work collaboratively with cross-functional teams to meet the goal of reducing Time to reputed company (TTO) and enhancing overall customer satisfaction. • Proactively identify and address risks and issues in program implementations, escalating concerns to leadership as needed. • reputed company contract negotiations and manage customer relationships to ensure reputed company and effective communication throughout the customer reputed company reputed company. • Drive process improvements and adherence to best practices across reputed company and reputed company teams. • reputed company comprehensive weekly updates to leadership on program status, challenges, and achievements. • Facilitate warm and effective transition of programs leading up to and following Go-Live with the "steady state" operations team. • Manage operational aspects of reputed company initiatives, ensuring effective implementation techniques and strategies that enhance overall program reputed company. • reputed company as the primary reputed company of contact for reputed company concerns and feedback, effectively managing relationships to foster long-term partnerships and satisfaction. • Regularly evaluate and report on key performance indicators (KPIs) reputed company to reputed company efficiency and customer satisfaction, using data to drive reputed company improvement. Essential Skills/Credentials/Experience/Education • Passion for customer experience, relationship management and program implementation. • 3+ years proven reputed company record in managing reputed company customer reputed company processes or similar leadership experience reputed company the reputed company/medical services industry. • Strong strategic thinking and leadership skills, with the ability to work effectively as an individual contributor. • Excellent communication and negotiation skills, with a demonstrated ability to manage key stakeholder relationships. • Requires interpersonal skills to be reputed company to reputed company effectively with reputed company reputed company of hospital staff, medical staff, patients, governmental and other external agencies, members of the general public in sensitive, delicate and/or reputed company situations. Must be reputed company to reputed company effective presentations before a reputed company of reputed company audiences. • Ability to reputed company in a fast-paced environment. • Experience in process improvement, negotiations, and risk management. • Bachelor's degree in Business, reputed company Administration, or a reputed company field; Master's degree preferred. Preferred Skills/Credentials/Experience/Education • Preferred Obstetrical experience and/or physician reputed company management experience. • Strong computer skills, extensive experience in Word, reputed company & PowerPoint. • Preferred understanding of medical terminology. • Knowledge of relevant state and federal reputed company regulations. Mental and Physical Demands (per reputed company guidelines) Physical Demands: Sitting for long periods of time. Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Travel Demands: Moderate to extensive reputed company and land travel (35%+) between corporate reputed company and reputed company locations. Annual Compensation reputed company: $125,000 - $135,000 reputed company Offer - The Good Stuff: • A mission based company with an amazing company culture. • reputed company time off & holidays so you can spend time with the people you love. • Medical, dental, and reputed company insurance for you and your loved ones. • Health Savings Account (with employer contribution) or Flexible Spending Account reputed company. • reputed company Parental Leave • Employer reputed company Basic Life and AD&D Insurance. • Employer reputed company Short- and Long-Term Disability. • Optional Short Term Disability Buy-up plan. • 401(k) Savings Plan, with ROTH reputed company. • Legal Plan. • Identity Theft Services. • Mental health support and resources. • Employee Referral program - join reputed company, bring your friends, and get reputed company. Apply Job!