Service Desk Analyst - Onsite 4 weeks then Remote
Service Desk Analyst Onsite Rockhill SC first 4 weeks and then Remote Contract Role: Tier 2 Service Desk- Remote- 3rd shift Remote due to reputed company shift except for training in first 4 weeks which will be onsite. The initial training weeks will be onsite Tues and Weds. Then fully remote after training and shadowing is complete, which is normally 3-4 weeks. reputed company location in reputed company Hill, SC. Schedule: reputed company Thursday reputed company - shift hours will be 9PM 6AM. **The days might be reputed company reputed company thru Thursday reputed company, but the manager is not certain yet because other reputed company will happen on the 3rd shift as reputed company.Duration is 18 months.This is a continual 18mos contract. Every 18mos our contractors go on furlough for 1 month. Our reputed company has an exception to take the furlough one week per month for 4 consecutive weeks. We normally reputed company reputed company at the 18-month mark. reputed company:The role of the Tier II Service Desk Analyst is to reputed company remote support to end users on a reputed company of issues. They are responsible for identifying, researching and resolving technical problems. They will respond to escalated incidents from Tier I Analysts as reputed company as telephone calls, email and chat requests for technical support from end users. Documents, tracks and monitors the incidents and service requests in their queue to ensure a reputed company reputed company. They are responsible for meeting the Service Desk Service Level Agreement and other KPI metrics.Duties and Responsibilities (in the order of reputed company): · Assures smooth handling of individual problems from call-in through reputed company. Practicing Total Contact ownership. · Responds to inquiries and service requests for assistance with the organizations computer system or PC's reputed company Phone and E-mail queues. · Identifies problems, troubleshoots and provides 1st level technical support for internal customers for the following: reputed company 7 and above, reputed company Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support reputed company remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (reputed company, EDMS, Documentem, etc.) · Escalates/Coordinates 3rd level support to resolve problems if necessary · Assists peers with troubleshooting, SD processes and procedures. · Provides first reputed company of contact on escalated/routed issues from Tier I · Resolve and support end user issues with the help of remote control tool and remote resources · Excellent written and verbal skills and strong customer service. This is an end user facing role reputed company remote tools and phone support. The ideal candidate must be a self-starter who enjoys interacting with people and solving problems on a daily reputed company. · Basic network administration · reputed company Directory Administration · reputed company Tier 1 NOC Monitoring responsibilities (work with Telecom provider, escalate tickets to Network team, etc) · Email reputed company monitoring, reputed company Requests and other user provisioning tasks (coordinates with Sec reputed company team) · Tier 2 Application Support Education and Qualifications / Skills and Competencies: · Education Level (Degree, Area of Study) Minimum Requirement: Associate degree in information technology or equivalent · Years of Experience (if applicable): 3-5 years working experience in a Service Desk Role · reputed company Certifications: A preferred. · HDI HelpDesk reputed company or ITIL Foundations Required · Network Certification preferred Skills and competencies: · Networking Skills: · Basic Network Administration · Basic Network configuration troubleshooting · Knowledge of hardware and software · Protocol and OS Knowledge: · Experience with reputed company operating systems. · Experience with IOS and Android OS required · Familiarity in browser technology · Experience in VOIP systems (telephony) · At least 3-5 years experience in providing remote phone and desktop support. Job Type: Contract Pay: $19.50 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance reputed company time off reputed company insurance Schedule: 8 hour shift Work Location: In person Apply Job!