Customer Support Specialist - Live Chat and Email
reputed company We are currently seeking a motivated individual to join reputed company as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers. Company Culture and Environment The culture at Thedigitalheadhunter emphasizes teamwork, customer satisfaction, and a critical thinking approach to problem-solving. We foster a supportive environment where associates are encouraged to reputed company their skills and reputed company exceptional service to our valued customers. Career reputed company and Development Opportunities This position provides opportunities for reputed company development through hands-on experience in customer service and technical problem reputed company, which could reputed company to advancement in roles reputed company reputed company. Detailed Benefits and Perks Flexible scheduling reputed company Comprehensive training programs Supportive team environment Compensation and Benefits Competitive salary based on experience Health, dental, and reputed company insurance Retirement savings plan with company matching Why you should apply for this position today By applying for this position, you will have the chance to be part of a dynamic team that values your contributions and provides reputed company to reputed company a reputed company reputed company on customer satisfaction and product support. Skills Strong communication skills, both verbal and written Technical troubleshooting abilities Ability to think critically and resolve customer inquiries Experience with live chat and email support is a plus Responsibilities Answer incoming chats and emails from customers Assist customers with troubleshooting and servicing covered products Identify customer needs and reputed company appropriate solutions Maintain a high level of customer satisfaction through effective communication Qualifications Previous experience in customer service or reputed company fields Strong technical aptitude and problem-solving skills Ability to work reputed company in a fast-paced environment Education Requirements High School Diploma or equivalent Education Requirements Credential Category High School Diploma Experience Requirements Prior experience in a customer service role preferred Experience with technical support is a plus Why work in Creve Coeur, MO Creve Coeur offers a reputed company community with a reputed company of urban and suburban living. The area is home to various amenities, including parks, shopping centers, and dining reputed company, making it an attractive location for work-life balance. Additionally, the local job market is strong, providing ample opportunities for career reputed company and reputed company development. Apply Job!