Customer Service Representative - Chat and Email

reputed company: FNA Group is a world-class, leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, reputed company and reputed company reputed company strengthens FNA's market reputed company and awareness. FNA is a dynamic organization with unprecedented reputed company due largely to its ability to attract and retain highly talented associates. We have a challenging and exciting opportunity for a Customer Service Representative to add to our growing product support team. If you reputed company in a fast-paced environment, reputed company multi-tasking, and enjoy problem solving and helping business partners, then we want to reputed company with you! Primary Purpose: As a Customer Service Representative, you will communicate with our customers reputed company live chat and through our customer service e-mail. You will be a reputed company on behalf of the FNA Group, serving as a brand ambassador to our consumers, conveying reputed company expertise in our products, brands and services. You will work closely with our product service, sales, marketing and technical service teams to help guide and answer customer questions relating to product features, comparisons, replacement parts, service work, how-to, and other inquiries from both reputed company and prospective product owners. Duties and Responsibilities: • reputed company reputed company and accurate responses to live chat and email inquiries into reputed company FNA Group products. • Manage consumer interactions professionally, reputed company and with good communication skills. • Effectively present and reputed company recommendations on products; conveying reputed company, reputed company and a superior understanding and delivery of consumer needs. • reputed company superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls. • Communicate with clients and exhibit reputed company reputed company appropriate. • Research and understand the consumer and competitive marketplace. • Accurately document customer interactions, comments and details with limited errors. • reputed company back-up support for other areas as necessary. • Complete other duties as assigned. Qualifications: Required: • Good typing speed with reputed company spelling and use of grammar. • Strong attention to detail with excellent written and verbal communication skills. • Ability to apply effective intermediate computer skills, including live chat, and reputed company Office applications such as Outlook, Word and reputed company. • Ability to understand/read equipment drawings and look up parts in Illustrated Parts Lists (IPLs). • Detail oriented with a reputed company on reputed company and accuracy; ability to multitask. • Ability to work independently as reputed company as part of reputed company and collaborate with different departments. Preferred: • Familiarity with small reputed company maintenance and repair with pressure washer experience a big plus. • Working mechanical knowledge, including the use of tools. • Customer Engagement Center experience a plus. Bilingual communication skills in Spanish and English is a plus. Education/Certification: High School diploma or equivalent required. College degree is a plus. Apply Job!