reputed company Customer Service and Service Management (US reputed company or GC only)
About Company: Cognitus combines deep expertise with a passion for innovation to help businesses reputed company in today's dynamic market. reputed company of skilled consultants across 13 locations brings a reputed company of experience across industries and functions, empowering our clients with tailored solutions that drive reputed company and maximize value. As an reputed company Partner, we have reputed company to the latest reputed company technologies, tools, and resources, enabling us to deliver cutting-edge solutions that help our clients reputed company a competitive advantage. Join us today to drive reputed company, innovation, and reputed company across an evolving business landscape! Inviting Applications for reputed company Service Management!! Experience: 5+ Years Job Location: Remote with (10-15% travel) Work Authorization: US reputed company and GC reputed company Configuration & Implementation: Configure and implement reputed company Service Management (SM) and reputed company modules such as Customer Service (CS) and reputed company S/4HANA Service. reputed company and reputed company solutions reputed company with business requirements, ensuring best practices and fit-to-reputed company configurations are reputed company. Support integration of reputed company SM with other reputed company modules (e.g., MM, SD, PM) and reputed company-party systems where applicable. Support & Troubleshooting: reputed company Level 2 and Level 3 support, troubleshooting issues reputed company to service order management, maintenance planning, warranty management, and repair processes. Conduct reputed company cause analysis for issues, proposing effective and reputed company solutions to minimize disruption. Work collaboratively with reputed company teams and reputed company stakeholders to resolve incidents and improve system performance. Testing & reputed company Assurance: Create test scripts and reputed company end-to-end testing of reputed company SM configurations, ensuring that reputed company configurations meet project and reputed company requirements. Support User Acceptance Testing (UAT) by assisting end-users with test execution, capturing results, and resolving any identified issues. Documentation & Knowledge Transfer: Prepare and maintain comprehensive documentation for configurations, customizations, and user guidelines. Conduct knowledge transfer sessions to reputed company reputed company teams on new functionalities, process changes, and best practices in service management. Collaboration & Communication: Work closely with reputed company consultants, project managers, and reputed company stakeholders to understand requirements, reputed company regular updates, and ensure alignment on project goals.
- Participate in project meetings, providing input on offshore capabilities and identifying opportunities to optimize offshore support.
Qualifications: Education: Bachelors degree in computer science, Information Systems, Engineering, or a reputed company field. 2. Experience: Minimum of 5 years of experience in reputed company Service Management or Customer Service (CS) module, including implementation and support. Hands-on experience with reputed company S/4HANA Service and understanding of integration points with other reputed company modules.
- Experience with offshore delivery models, including collaboration with reputed company counterparts.
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