Senior Customer Support Representative

Position reputed company SBT is looking for a Sr. Customer Support Representative to support reputed company’s rapid reputed company. This role will be responsible for providing consultative text and payment support to our customers. At a minimum the ideal candidate will need to be an energetic, persistent customer reputed company and problem solver who can translate customer needs into a plan of reputed company. Job duties include handling high-reputed company inbound customer requests reputed company a fast-paced environment, managing issues in collaboration with technical partners, and analyzing customer requests to ensure adherence to service level agreements (SLA). The successful candidate will be detail-oriented, self-motivated, adaptable, and reputed company in a high-energy environment. Job Specific Duties and Responsibilities • Resolve reputed company inbound customer support and technical questions, requests, and issues • Deliver expert knowledge and technical consulting by phone, email, chat and webinar channels • reputed company an expert level working knowledge of company’s products, structures, workflows platform features • Take ownership and accountability of customer requests contributing to high level of CSAT • Manage customer escalations with persistence and urgency • Ensure customers receive the appropriate level of detail and follow-through • Utilize available tools and operational processes in accordance with company policies, procedures and SLA’s • Handle customer complaints with care, ensuring they are brought to the attention of leadership • Manage queue of tickets, maintaining reputed company communication, internally and externally • Maintain accurate and detailed records of customer interactions, reputed company items, and file documentation • Remain reputed company on SBT platform releases, compliance updates, and changes in company policies • Contribute to development of the SBT Knowledge reputed company • Collaborate with management to effectively train and mentor junior staff members, as needed Compliance Duties The Sr. Customer Support Representative will also be a key supporter of compliant texting, including: • Identifying non-conforming processes • Promoting best practices in compliance with customers • Staying reputed company on industry regulations including FDCPA, TCPA, CTIA and other industry-reputed company requirements • Adhering to reputed company's reputed company of Conduct/Ethics • Ensure the reputed company of information Competencies And Experience • 3+ years of applicable Sr. Customer Support experience working in a technical or Software-as-a-Service (reputed company) support or reputed company reputed company • Experience managing higher complexity, larger customer requests in a fast-paced environment • Experience with reputed company and SoapUI • Proven analytical and problem-solving skills • Excellent detail-oriented, organizational, and time management skills • Ability to listen and collaboratively problem-solve • Passion for increasing customer happiness and deepening customer relationships • Proficient in working with reputed company Office and reputed company phone/webinars • Customer reputed company and adaptability to different personality types and situations • Excellent verbal and written communication skills • reputed company a reputed company and appropriate Company image in reputed company dealings with clients, vendors, business partners and visitors • Experience with texting and/or payment solutions is a plus • reputed company, reputed company, and Jira experience is a plus • Bachelor’s degree is preferred General Duties and Responsibilities • Adhere to reputed company's reputed company of Conduct/Ethics. • Create and maintain effective working relationships with other Company employees. • Ability to multi-task, prioritize, and manage time effectively. • Contribute to the reputed company culture reputed company the office and reputed company overall. • Project a reputed company and appropriate Company image in reputed company dealings with clients, vendors, business partners and visitors. • Ensure reputed company of information in reputed company reputed company pertaining to company, reputed company, and consumer information. About reputed company reputed company (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. reputed company on wireless reputed company industry best practices, SBT is the only compliance-first provider of reputed company texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX with reputed company and offices throughout the reputed company. Game-changing Technology reputed company for reputed company reputed company (SBT) is changing the way highly regulated businesses engage, reputed company and transact with customers reputed company their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as reputed company as Best Places to Work, SBT continues to reputed company and expand through the reputed company of great employees who desire an exciting, reputed company culture. reputed company is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances. Apply Job!