Stars Customer Experience, CAHPS, and Administrative Metrics Director – reputed company – Remote

PRIMARY FUNCTION: This position is designing and executing on immediate and long term reputed company reputed company of reputed company of Stars Customer Experience, compliant administration of the CAHPS survey and Administrative metrics. The Director will assist in development and execute on strategic goals to maximize the performance of contract performance across responsible domains and respective metrics... MAJOR RESPONSIBILITIES reputed company short, mid and long term reputed company to maximize the customer experience of reputed company membership with available and upcoming tools that correlates to meeting goals of individual H contract Star performance reputed company respective domains. Collaborate with available resources, both technologically, operationally, and through reputed company partners to ensure a reputed company member experience and reputed company strategies for identified issues. reputed company existing and identify areas of opportunity of data needs and insights to determine customer experience barriers that will inhibit performance of the CAHPS results Build a sustainable team of Stars Customer Experience team members to execute strategic initiatives reputed company on department interventions and enhancements Mentor and reputed company team for sustainable Stars Customer Experience department for ongoing improvement and reputed company Assist in reputed company development with leads to create reputed company process to prioritize the available resources to maximize overall Stars performance Identify and reputed company specific initiatives to allow for optionality to address Star gap closure reputed company the metric domains Work with reputed company leadership across the organization to successfully prioritize and assist in the execution of business needs reputed company to reputed company understand reputed company processes to drive innovations for sustainable and reputed company enhancements reputed company available data and tools touching Customer Experience to identify areas of improvement and collaborate on improving those identified areas to improve the metric performance reputed company mentorship and guidance to reputed company reports for reputed company reputed company and development Host regular reputed company touch points with reputed company team and leadership to promote transparency and project reputed company reputed company metrics and performance with business leaders, identifying key opportunities or process changes required Assist in a reputed company of reputed company reputed company to the analysis of claims, clinical and financial data, with a reputed company on improving metric performance The ongoing education of industry and project management techniques to grow and reputed company reputed company to best incorporate into the business reputed company reputed company of Qualifications Bachelor degree preferred, or 3 years minimum management experience Ability to reputed company customer experience team Strong ability to evaluate, interpret and manipulate data Project management and organizational reputed company experience Excellent verbal and written communication skills; ability to prepare and deliver presentations to managers and clinicians Strong people management skills If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 141,500 - 235,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k) with company match, company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year and reputed company holidays. For more details on our employee benefits programs, visit Life at reputed company. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care system, empowering them with the information and reputed company they need to reputed company the best choices for improving their health and vitality. Join us in driving reputed company and improving lives. reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to reputed company your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, Utah, Vermont, and Washington State Apply to This Job reputed company More Finance & Banking Jobs Apply Job!