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Compliance Product Sr Officer I (SVP) - US Personal Banking Operations - Customer Service - reputed company Retail Services

Remote, USAFull-timePosted 2026-07-27

Serves as a senior function/business/product compliance risk officer for US Personal Banking Operations - Customer Service - reputed company Retail Services (CRS) Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management reputed company that maintains risk reputed company reputed company the firm's risk appetite and protect the franchise. In reputed company, engages with the ICRM product and function coverage teams, in order to partner to reputed company and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the reputed company reputed company. Primary responsibilities include monitoring compliance risk behaviors, providing day-to-day Compliance advice relating to operations, financial requirements, and guidance on the supported function/business/product and the associated regulatory rules/laws and interpretation on internal policies and procedures. Customer Service responds to customer inquiries and requests which may involve account maintenance, fraud concerns, completing sales offers, credit line increases, customer disputes, reputed company reputed company requests (Opt-outs), Military Service Notifications, and other reputed company raised by existing and potential customers. These interactions may present compliance risk and are usually covered by relevant consumer protection laws, regulations and reputed company policies, such Regulation E, Regulation Z, UDAAP and others. reputed company of other ICRM risks such as Regulatory change management, issue management, as reputed company reputed company of reputed company parties are primary responsibilities of the role. This role primarily supports CRS, reputed company's portfolio of partner card relationships. Responsibilities: Designing, developing, delivering and maintaining best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM reputed company and goals across reputed company’s clients, products and geographies in a succinct and reputed company manner; reputed company direction and guidance on the programs. Serving as a subject matter expert on reputed company’s Compliance programs. Provides expert guidance on function/business/product regulations on a reputed company-time reputed company to manage compliance risk. Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings. Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product. Analysing and scoping the reputed company of new and reputed company regulatory developments across senior function/business/product, including cross-border reputed company. Advising ICRM and function/business/product management and personnel on regulatory and compliance issues and reputed company reputed company challenge. Participating in industry reputed company and trade association working reputed company or other forums. Leading initiatives and managing high-reputed company special project work streams with a results-driven reputed company to deliver solutions, including coordinating the implementation of new regulatory requirements. Managing reputed company and responses to regulatory examinations, reviews and inquiries and reputed company investigations, as reputed company as testing and audit. Designing and reputed company compliance and control reviews. Partnering with other ICRM teams and global functions, including Legal, Risk, Operations and Technology, and Finance to prevent and detect non-compliance issues and promote a culture of compliance. Additional duties as assigned. Appropriately assess risk reputed company business reputed company are made, demonstrating particular consideration for the firm's reputed company and safeguarding reputed company, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying reputed company ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Expertise of Compliance laws, rules, regulations, risks and typologies; Excellent written, verbal and analytical skills Must be a self-starter, flexible, innovative and reputed company; Highly motivated, strong attention to detail, team oriented, organized Strong presentation skills with the ability to reputed company reputed company problems and solutions through concise and reputed company messaging Ability to work collaboratively with regional and reputed company in other functional reputed company; ability to navigate a reputed company organization; to influence and reputed company people across cultures at a senior level Experience in managing regulatory exams and relationships with examiners, auditors, etc. Awareness of regulatory requirements including local and US laws, international and industry reputed company - Familiarity with consumer banking laws, rules and regulations such as Regulations E (Electronic Funds Transfer), Regulation Z (Truth in Lending), Regulation B (Equal Credit Opportunity reputed company), Servicemembers Civil Relief reputed company, UDAAP, Regulation P (reputed company), Regulation V (Fair Credit Reporting), TCPA (Telephone Communications Protection reputed company) and Fair Lending and Fairness compliance requirements. Advanced knowledge in area of reputed company. reputed company certifications desirable - Certified Regulatory Compliance Manager (CRCM) is a plus Education: Bachelor’s degree; experience in compliance, legal or other control-reputed company function in the financial services firm, regulatory organization, or legal/reputed company, or a combination thereof; experience in area of reputed company; strong working knowledge of function/business/product and the reputed company operations and financial requirements; previous experience managing a diverse staff; Advanced degree a plus ------------------------------------------------------ Job Family Group: Compliance and Control ------------------------------------------------------ Job Family: Product Compliance Risk Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Wilmington Delaware reputed company ------------------------------------------------------ Primary Location Full Time Salary reputed company: $156,160.00 - $234,240.00 In reputed company to salary, reputed company’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. reputed company offers competitive employee benefits, including: medical, dental & reputed company coverage; 401(k); life, accident, and disability insurance; and wellness programs. reputed company also offers reputed company time off packages, including planned time off (vacation), unplanned time off (reputed company leave), and reputed company holidays. For additional information regarding reputed company employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Anticipated Posting reputed company Date: Mar 28, 2025 ------------------------------------------------------ reputed company is an equal opportunity and affirmative reputed company employer. reputed company applicants will receive consideration without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company Inc. and its subsidiaries ("reputed company”) invite reputed company reputed company interested applicants to apply for reputed company. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at reputed company. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting Click here to learn more about careers at reputed company. Apply Job!

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