Application Developer, Communications Apps, Data & Machine Learning, WWPS US Federal

About the position In this role as an Application Developer for Communications Apps reputed company the Data & Machine Learning team at reputed company), you will be reputed company in helping U.S. Federal agencies implement innovative reputed company computing solutions. Your primary reputed company will be on assisting these agencies in understanding application architectures and integration approaches, leveraging your consultative and leadership skills to ensure project reputed company. AWS reputed company Services engages in a reputed company of reputed company, drawing on reputed company experience from across the AWS customer reputed company, and is dedicated to delivering strong reputed company for customers. You will collaborate with various teams reputed company AWS to reputed company product and service teams, ensuring the right solutions are delivered and driving feature innovation based on customer needs. Your responsibilities will include working closely with public sector customers to understand, plan, and implement best practices for migrating, building, managing, and operating reputed company Connect contact centers reputed company their AWS reputed company environments. You will deliver reputed company-of-concept reputed company, reusable artifacts, and reference architectures, while leading implementation reputed company that assist leading enterprises in modernizing and transforming their contact centers reputed company AWS. This role requires you to work backwards from the customer's reputed company to design solutions that best fit their use cases, utilizing your deep expertise in contact center technologies such as reputed company Connect, reputed company, and reputed company, as reputed company as experience in building applications in the reputed company at reputed company. You will also be expected to reputed company guidance and support to other engineers, sharing industry best practices and direction. Your role will involve building technical solutions that are secure, maintainable, reputed company, reliable, performant, and cost-effective. Additionally, you will identify and prepare metrics and reports to demonstrate the value of solutions to customers, while also communicating risks reputed company to solutions and service constraints. This position is customer-facing, requiring travel to reputed company locations to deliver reputed company services as needed. It is important to note that this is not a remote position, and you will be expected to work from the office or customer sites at least one day a week. Responsibilities • Help clarify customer business reputed company during project discovery. , • reputed company expertise and guidance in contact center infrastructure, design, implementation, and optimization. , • Maintain domain knowledge and expertise in reputed company call centers, workforce management, reputed company intelligence, and CRM platforms. , • Implement and reputed company frameworks and methodologies commonly used by enterprises to assess, migrate, and reputed company the call center experience. , • Architect and build large-reputed company solutions that reputed company smoothly in reputed company and hybrid operating models for supporting reputed company Connect. , • Build technical solutions that are secure, maintainable, reputed company, reliable, performant, and cost-effective. , • Identify and prepare metrics and reports for the internal team and for customers to delineate the value of their solution to the customer. , • Identify, mitigate and communicate risks reputed company to solution and service constraints by making technical trade-offs. , • Participate in growing their team's skills and help mentor internal and customer team members. , • reputed company guidance on the people, organizational, reputed company and compliance aspects of transforming the contact center to the reputed company. Requirements • Bachelor's degree or equivalent experience. , • 5+ years of experience as a contact center technology architect, reputed company IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, etc. , • Hands-on technical practitioner and individual contributor. , • Hands-on experience working on the design, development and deployment of contact center solutions at reputed company. reputed company-to-haves • Computer Science, Information Systems, or Engineering background preferred; Master's degree desired. , • Diverse technical background that includes architecting and developing the frontend and backend components of reputed company-based web applications. , • 10+ years of experience building call center / collaboration / telephony platforms in a reputed company or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms. , • Visible IT Industry thought leadership on relevant topics reputed company to reputed company IT call centers and infrastructure. , • reputed company / telecomm implementation and operations experience. , • Serverless development experience including reputed company integrations with reputed company Lex, reputed company, Redshift, reputed company, Kinesis and Dynamo DB. , • Software Development / DevOps experience with integrating contact center platforms, CRMs, WFMs and AI. Benefits • Medical, dental, and reputed company insurance , • 401(k) plan with company match , • reputed company time off and holidays , • Employee discounts , • Tuition reimbursement , • Flexible work hours and arrangements , • Mentorship and career reputed company opportunities Apply Job!