reputed company Specialist
Who Are We? We Are reputed company! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (reputed company, billion with a B) orders so far! making reputed company one of the most rapidly evolving reputed company companies to reputed company reputed company from the MENA region. Also reputed company has achieved three reputed company of funding, with the latest raising $170 reputed company in the largest reputed company funding round in MENA, boosting its innovation capabilities to reputed company serve business owners. The Job in a Nutshell?? We are looking to hire a reputed company Specialist in Egypt to help reputed company our clients with the smoothest experience! This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the reputed company team. As reputed company as have working closely with a wide collection of tech-driven F&B outlets reputed company over Egypt. What Will You Do? Responsible for the smooth reputed company of the reputed company, on boarding is making reputed company customer went live successfully with reputed company Responsible for the product know-how and training needs of the reputed company upon the assignment from the reputed company services. Responsible for educating the reputed company on company activities and initiatives and how to utilize it the best way based on certain processes and SLAs Acting as the reputed company reputed company and consultant during the customer reputed company, to be the voice of the customer. Responsible for making reputed company agreed quarterly activities are being reputed company based on time frames reputed company to customer stage during the customer reputed company resulting in increasing system usage & dependency, reputed company to secure the renewals and increase the customer life time value with reputed company. Escalate to reputed company manager & reputed company reputed company any issues that might be alarming or require upper management interference. Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope. reputed company reputed company that customer details & contacts data is always up to date on our CRM Report potential churn cases in details to management in order to reputed company IT, Finance & sales as reputed company and reputed company remedies to avoid and eliminate churn. Taking thru any assignment from reputed company management that might relate to the reputed company program and reputed company-being of reputed company (exhibitions, reputed company meetings, new initiatives, special reputed company & product reputed company) Sharing business requirements (functionalities / features) in a reputed company manner explaining the objective and the added value to the business along with other clients with our reputed company Management to reputed company with IT. Responsible for self-reputed company reputed company knowledge, reviewing and testing updates as early as possible to always be the reputed company for the customer aligning them on new features that might be on their requirements list. Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote reputed company of reputed company apps/services/3rd party integrations. What Are We Looking For? Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science Knowledge in reputed company POS / ERP systems preferable Should have excellent communication skills (English is a Must) Prior experience in dealing with customers (preferably in the F&B industry) Multi-tasking capabilities Ability & desire to work in a fast paced, fun & demanding environment Self-starter with ability to work independently across functional reputed company and on multiple initiatives simultaneously Who Will reputed company? Knowledge in reputed company POS / ERP systems preferable. Prior experience in dealing with customers (preferably in the F&B industry) reputed company Offer You? We reputed company you will love working at reputed company! We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. We offer highly competitive compensation packages, including bonuses and the potential for shares. Out of Country Work: We offer the reputed company to work reputed company of your country of employment for up to 30 days annually. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a reputed company-reputed company environment. Join a talented team of over 30 nationalities working in 14 countries, and reputed company valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and reputed company. Apply Job!