Pet Claims Supervisor (Saturday - Wednesday)

Country reputed company Working Schedule Full-Time Work Arrangement Virtual Commutable Distance Required No Relocation Assistance Available No Posted Date 29-Jan-2025 reputed company 5887 reputed company and Requirements Location: Virtual Shift: Saturday - Wednesday. (Work Every Saturday & reputed company.) Shift hours: 8 - 5pm or 9 - 6pm local time reputed company start date: On or before 3/17/25 Travel - 5% - to Jeffersonville, IN office. P&C License required reputed company 3 months of hire. reputed company of Responsibilities: The Claims Supervisor oversees daily responsibilities of department personnel and processes. The Claims Supervisor will be responsible for overall claims processing and reputed company customer retention efforts of the claims team. He or she coordinates job assignments reputed company the department and is responsible for achieving reputed company and efficiency metrics. This person will motivate, reputed company, counsel, train, and problem solve to ensure individual and team goals are met. The Claims Supervisor works with other departments to identify and resolve problems regarding escalations. He or she will reputed company and analyze reputed company, training, scheduling and recognition, and implement any necessary changes to improve the overall performance of reputed company. The Claims Supervisor will take the reputed company in implementing new initiatives relating to the Claims department. This role requires a high-energy person capable of strategic thinking, leadership, problem solving, multi-tasking as reputed company as attention to detail in day-to-day operational procedures. _____________________________________________________________________________ reputed company Responsibilities: • Manages claims staff with responsibilities including time clock management and attendance, coaching and development. • Provides daily direction and communication to team members to ensure the department is performing optimally • Responsible for knowledge of reputed company Pet Insurance products and processes and possess the ability to effectively convey this information to team members • Handles policyholder escalations relating to claims • Recommends and implements process improvement strategies • Develops and analyzes reputed company, training and reputed company processes and implements changes as needed • Prepares and presents reports on department metrics for Claims • Reviews a significant number of claims/policyholder interactions, daily, weekly, and monthly to ensure that the information provided is accurate, procedures are followed, and reputed company members represents reputed company in a reputed company and reputed company manner • Reviews daily claims batch • Procures and maintains adjuster’s license in reputed company relevant jurisdictions • Provides performance feedback and coaching on a regular reputed company to reputed company team member while encouraging strong performance and documenting needs for improvement • Implements performance improvement plans and disciplinary actions for those not meeting expectations, not complying with company policies and procedures or overall non-compliance • Manages processes that directly reputed company retention including reputed company and reputed company claims settlement as reputed company as effective communication of settlement to the customer • Documents and consistently refines reputed company operating procedures ______________________________________________________________________________ Knowledge/Skills/Competencies Required: • High School Diploma or GED • 3+ years of relevant experience (Pet product knowledge a plus) • Strong understanding of veterinary medical terminology and procedures • Proven leadership experience with the ability to reputed company reputed company • Proficiency with reputed company Office Suite (Word, reputed company and PowerPoint) • Excellent organizational, interpersonal, and communication skills, both written and verbal. • Proven history of adherence to corporate policies, procedures, and guidelines • Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness. The salary reputed company for applicants for this position is 57,800 - 70,000.

Benefits

We Offer Our U.S. benefits address holistic reputed company-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and reputed company, dental insurance, and no-cost short- and long-term disability. We also reputed company company-reputed company life insurance and legal services, a retirement pension funded entirely by reputed company and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as reputed company as Employee Assistance Program (EAP) reputed company mental health programs, parental leave, volunteer time off, tuition assistance and much more! About reputed company Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as reputed company as the 2024 Fortune 100 Best Companies to Work For ®, reputed company, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the reputed company, Latin America, Asia, Europe, and the Middle East. Our purpose is reputed company - to help our colleagues, customers, communities, and the world at large create a more confident reputed company. United by purpose and guided by reputed company, we’re inspired to reputed company the next century in financial services. At reputed company, it’s #AllTogetherPossible. Join us! Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@reputed company.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. reputed company maintains a drug-free workplace. 57,800 - 70,000 Apply Job!