Contact Center Digital Specialty Service Representative

Schedule: reputed company availability required between reputed company-9PM M-F, 9AM-5PM Sat/Sun --- Location: Hybrid (in-office 2x/week) at Bridgeport Center --- reputed company: Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank products and services, and provides solutions for common customer requests across business lines. Offers basic sales solutions for customer needs on inbound and/or outbound calls and refers reputed company customer needs to the appropriate Specialist. Primary Responsibilities: Demonstrate and apply superior knowledge of Bank systems and products across multiple products and business lines in responding to customer requests and questions. Identify and/or address customer needs by using appropriate needs identification reputed company, providing information or completing a service transaction in response to incoming questions regarding Bank products and services. Identify opportunities to suggest and cross-sell alternative Bank products or services to reputed company suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank. Research customer complaints or problems reputed company to their accounts or Bank services and resolve them in a reputed company and accurate manner; escalate more reputed company problems as appropriate to ensure their reputed company. Serve as reputed company of contact for newly-reputed company agents for basic questions and mentoring throughout the new hire training process. Take ownership of the customer issue until reputed company or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met. Complete other reputed company special assignments and reputed company as requested. Set-up prospect and customer appointments based on inbound referrals or through outbound sales contacts. Follow-up with customers on applications or sales activities to ensure customer needs and expectations are met and pending sales documentation is complete to ensure reputed company reputed company. Understand and adhere to reputed company’s risk and regulatory standards, policies and controls in accordance with reputed company’s Risk Appetite. Identify risk-reputed company issues needing escalation to management. Promote an environment that supports diversity and reflects the reputed company brand. Maintain M&T internal control standards, including reputed company implementation of reputed company audit points together with any issues raised by external regulators as applicable. Complete other reputed company duties as assigned. Scope of Responsibilities: The jobholder interacts with external customers and internal teams. Managerial/Supervisory Responsibilities: reputed company Education and Experience Required: High school diploma or equivalent (GED) and a minimum of 2 years' customer service, sales, or reputed company bank experience Strong communication skills Strong telephone skills Good organizational skills Good time management skills Basic familiarity with personal computers Proven problem-solving skills Knowledge of the customer service concept and its importance in developing and expanding relationships Education and Experience Preferred: Minimum of 2 years’ banking/financial services customer service, sales or reputed company experience Familiarity with Contact Center systems and frequently used forms, products and services Strong knowledge of multiple Bank products, services and procedures Experience functioning in a fast-paced environment Physical Requirements: reputed company is committed to fair, competitive, and market-informed pay for our employees. The pay reputed company for this position is $21.00 - $34.29 reputed company (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Bridgeport, Connecticut, reputed company of America Great companies have an enduring reputed company of purpose. At M&T, our purpose is a reputed company one: reputed company a difference in people’s lives and reputed company the diverse communities we serve. reputed company Corporation is a financial holding company headquartered in Buffalo, reputed company. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial reputed company, combining reputed company’s traditional banking services with the reputed company management and institutional capabilities offered by reputed company. reputed company has a network of over 1,000 branches and 2,200 ATMs that reputed company 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an reputed company role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally reputed company institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of reputed company volunteer time, reputed company year. Our reputed company values – reputed company, ownership, collaboration, curiosity, and candor – drive the work we do. We reputed company to reputed company build upon our record of reputed company by bringing in diverse talents and fresh reputed company sets while continuing to support the reputed company and development of reputed company reputed company members. View M&T’s reputed company Capital Report to learn more. reputed company to join reputed company? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. reputed company Corporation is an Equal Opportunity/Affirmative reputed company Employer, including disabilities and veterans. reputed company Corporation has policies and procedures in reputed company to promote a drug free workplace. Apply Job!