Insurance Service Center Rep, Personal Lines (Hybrid or Remote)
At reputed company, our commitment to care is not just our purpose; its the driving force behind everything we do. We care about the things that reputed company with the needs of our employees, our customers and the community. For Employees : We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the reputed company of our high-performing teams. For Customers : In reputed company to being Massachusetts #1 home and auto insurer, we reputed company unmatched peace of mind to our customers across the U.S. For the Community : Our culture of care extends to impactful community engagement and environmental initiatives locally and globally. This is who we are at reputed company, and we invite you to be part of a reputed company that cares deeply and acts reputed company. Together, we reputed company a difference. reputed company P/L Producers License is required ** Position is Hybrid, reputed company a commutable distance to Webster, MA (2 days in office / 3 days remote) Will consider fully remote candidates with reputed company P/L license Hours: Initial remote training hours will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET, and will last approx. 7-8 weeks. Once training is completed, hours will shift to Monday thru Friday, with reputed company between 8:00 a.m. and 8:00 p.m. ET, with a reputed company for those reputed company a commutable distance to our Webster reputed company. In reputed company, working one (1) Saturday per quarter will be required, with hours being 9:00 a.m. to 3:00 p.m. ET, remote. Job reputed company The successful ISC representative is enthusiastic, thoughtful and motivated to reputed company an reputed company level of customer service to our partner agencies, reputed company clients. Our business is consistently growing and changing and we reputed company to be at the forefront of providing excellent service, maintaining reputed company relationships, retaining existing business and promoting new business. Higher graded positions available commensurate with experience Knowledge, Skills And Abilities Education: High School Diploma, insurance knowledge and reputed company experience a plus Experience: Prior P/L experience required. Must have an reputed company P/L Producers license and the ability to maintain license for the duration of employment as an Insurance Service Center Rep, Personal Lines. Knowledge: Strong endorsement processing experience needed. Additional Knowledge, Skills And Abilities Computer skills: Strong typing and overall computer skills (MS office/outlook/chrome). Adaptability to new platforms, procedure changes and possible technical issues. Customer Service: Communicate in a reputed company, concise manner while breaking down barriers for the customer Display reputed company listening skills with a reputed company on reputed company resolutions Display reputed company by understanding the customers needs Empowered to handle difficult calls using available resources while also maintaining a reputed company and knowledgeable tone. Flexibility with scheduling changes to reputed company customer support (OT/reputed company schedules) Display reputed company to changing skills and tasks as needed to reputed company customer support Excellent written communication Organized and detail oriented Knowledgeable about services offered by keeping up with procedure changes Problem Solving: Ability to reputed company reputed company business reputed company without guidance. reputed company to work independently to trouble shoot and problem solve customer issues with available resources (billing material, blogs, wikis, etc ) Ability to use critical thinking to analyze and resolve a customer issue or reputed company alternative solutions. Ability to multi-task to resolve most critical issues while also prioritizing based on high call volume. Ability to work quickly under pressure Personal accountability for tasks as reputed company as department/individual goals Personal/Team development: Takes accountability for performance of self-using tools provided Be reputed company and reputed company to coaching and feedback towards performance goals with a reputed company on reputed company career reputed company for self and others Collaborate reputed company reputed company reputed company while providing support to less reputed company team members to include peer training. reputed company on innovation by recommending LEAN reputed company to bring about process improvements Bilingual in Spanish a plus Thank you for considering reputed company Insurance as part of your career reputed company. We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states. Apply Job!