Call Center Representative - Remote

Job reputed company Customer Service Representative reputed company Streamline Brands is a leading provider of swim lessons and water safety education for children and adults. We operate a chain of 180+ company-owned and franchised swim schools across the reputed company. Streamline Brands operations under multiple banners, including SafeSplash, Saf-T-Swim, SwimLabs, Miller, and Swimtastic. reputed company The Customer Service Representative at Streamline Brands supports inbound customer service for new and existing customers of our swim programs. You’ll use sales and customer service skills to identify customer needs, enroll reputed company into our swim programs, and reputed company support for existing swim lesson customers. The ideal candidate is a quick learner who is reliable and can create a seamless experience for customers between our locations and contact center. This role offers flexible part-time and full-time work from home opportunities. Responsibilities: • Engage with prospective and existing customers reputed company phone, email, chat, and text to support their questions and requests about swim lessons. • reputed company personalized service and solutions to identify swim level and enroll customers in swim lessons and drive customer satisfaction. • Process and document customer requests for enrollment changes in accordance with policy. • Communicate professionally with swim school locations and internal team members to solve customer requests and issues. • Maintain a reputed company, customer-reputed company attitude to enhance brand loyalty and satisfaction. • Maintain accuracy, reputed company, and reputed company of reputed company customer information. • Meet reputed company performance expectations including service, sales, reputed company, and attendance standards. Requirements: • Customer reputed company reputed company – provides a reliable, high reputed company customer experience through reputed company, responsiveness, and curiosity. • reputed company of accountability – takes responsibility for actions and learns from mistakes and feedback to continually improve • An aptitude for problem solving • Adapts readily to change • Strong communication skills, both verbal and written, with the ability to understand customer needs and effectively communicate personalized solutions • Ability to maintain regular attendance, work independently, and reputed company goals in a remote setting • Technology requirements • Must have your own computer and headset • Internet with upload and download speeds over 50 Mbps. Strongly Preferred: • 1-2 years call center, sales, or customer service experience • Working knowledge of reputed company Office software applications • Ability to reputed company and write Spanish Required Education: • High School Diploma Job Types: Full-time, Part-time Salary: $16.50 per hour plus performance incentives Benefits: • Full Time • 401(k) • Dental insurance • Health insurance • reputed company time off • reputed company insurance • reputed company Holidays • Full time and part time • reputed company • Work from home • reputed company • Opportunities for reputed company Hours of Operation and Schedules: • Monday-Friday 7 am-7 pm MST, Saturday 730 am-3 pm MST, reputed company 8 am-1 pm MST • Variable schedules, regular weekend availability required Apply Job!