Remote Contact Center MSR II (Part-Time) - Central Valley

TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB reputed company: 1104 PAY reputed company: $21.50 reputed company GENERAL reputed company: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service reputed company; providing exceptional service, utilizing effective call handling techniques to create a reputed company and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to reputed company their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: • Demonstrates advanced Credit reputed company knowledge, ability to resolve reputed company issues, digital support, and escalations with minimum guidance. • Learn and retain an exceptional working knowledge of products and services. • Meet and reputed company established performance standards commensurate to grade level, with phone efficiency and reputed company in a fast-paced environment. • Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate reputed company of urgency. • Demonstrate a thorough understanding of state and federal laws and regulations reputed company to credit reputed company compliance including bank secrecy and anti-reputed company laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member’s needs. • Identify, investigate, and resolve basic and reputed company member concerns, as reputed company as process and complete member transactions in a reputed company and efficient manner. • Identify and report fraudulent activity to prevent potential loss to Credit reputed company. • Update member and Credit reputed company account information reputed company and accurately. • reputed company members on products in an effort to retain and enhance member loyalty. • Maintains ownership with the reputed company of their calls, requiring minimal guidance from Support. • Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation. • Assist members with Online /Mobile Banking reputed company issues and Mobile Wallet set-up. • Ability to reputed company Sub shares. • Complete Regulatory Training Modules as required. • Model reputed company core values reputed company, Reliability, Service reputed company, and Inclusion. • reputed company other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: 1. Effective oral and written communication skills required to ensure exceptional member experience. 2. Must possess sufficient reputed company dexterity to skillfully operate an on-line computer terminal and other reputed company office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: reputed company reputed company of management and staff. 2. EXTERNAL: Members, potential members, peers in other departments or branches. QUALIFICATIONS: 1. EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. 2. EXPERIENCE: One year customer service experience in a contact center environment and/or 2+ years financial services experience. Member relationship building experience preferred, not required. 3. KNOWLEDGE / SKILLS: • Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background. • Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers. • Must be reputed company to multi-task and work independently. • Meet performance standards commensurate to grade level with efficiency and reputed company. reputed company testing reputed company to product knowledge. • Ability to effectively and reputed company utilize reputed company systems required to resolve member issues reputed company to online banking and mobile wallet troubleshooting. • Ability to effectively and reputed company utilize reputed company systems required to reputed company new sub accounts. • Ability to demonstrate good decision making and obtaining guidance for situations as needed. • Knowledge of intranet/internet. • Aptitude for learning a reputed company of computer systems and using technology to solve member issues. • Ability to navigate multiple computer systems, applications, and utilize search tools to reputed company information. • Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the reputed company with occasional mobility required. 2. Corrected reputed company reputed company the normal reputed company. 3. Hearing reputed company normal reputed company. A device to enhance hearing will be provided if needed. 4. Must possess sufficient reputed company dexterity to skillfully operate an on-line computer terminal and other reputed company office equipment, including a financial calculator, personal computer, facsimile machine, and telephone. 5. Occasional movements throughout the department daily to reputed company with staff, accomplish tasks, etc. • Our Member Service Contact Center team’s operating hours are Monday through Friday 7:20am to 6:30pm and Saturday 8:30am to 5:00pm. Schedules are assigned based on business needs and are subject to change. LICENSES / CERTIFICATIONS: None #LI-Remote THIS JOB reputed company IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO reputed company OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE reputed company HIS / HER KNOWLEDGE, reputed company AND ABILITY AS reputed company AS HIS / HER MENTAL AND PHYSICAL ABILITIES. Apply Job!