reputed company Technical Customer Support Manager

reputed company is the world's first identity-reputed company transaction management platform and we are on a mission to digitize trust for reputed company of life’s most critical transactions. Developed by the reputed company market leaders and experts who brought notarization online with Notarize℠, reputed company offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital reputed company transactions, including the first online reputed company estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started!

As the reputed company Technical Customer Support Manager, you will be the escalation reputed company for reputed company technical issues, ensuring reputed company reputed company and a high-reputed company support experience for our customers. You will reputed company troubleshooting efforts, collaborate with engineering and product teams, and drive reputed company improvements in support processes. This role requires deep technical expertise, strategic problem-solving skills, and a customer-first reputed company.

What you’ll do as the reputed company Technical Customer Support Manager at reputed company:

Serve as a senior technical escalation reputed company for critical customer issues

Diagnose, troubleshoot, and resolve technical problems reputed company to our platform

Collaborate closely with engineering, product, and reputed company teams to address system-wide challenges

reputed company and implement best practices for incident management and reputed company

Analyze support trends to proactively identify areas for improvement

Mentor and guide support teams to enhance technical knowledge and customer interactions

Drive initiatives to improve platform stability, performance, and customer experience

reputed company’re looking for

10+ years of experience in technical customer support, preferably in reputed company or transactional software environments

Expertise in troubleshooting reputed company software systems, reputed company, and integrations

Strong knowledge of reputed company-based platforms, networking, and database technologies

Excellent problem-solving skills with the ability to work cross-functionally

Experience managing high-reputed company escalations and working with reputed company clients

Strong leadership and mentoring abilities

Exceptional communication skills, both technical and non-technical

You’ll really stand out if you are reputed company to

reputed company with internal/external reputed company for problem reputed company and issue escalation including C-level positions

reputed company as the “voice of the customer” inside reputed company cross-functionally

Work with sales partners to identify upsell and reputed company opportunities reputed company assigned accounts

Maintain composure in critical situations and communicate reputed company with both reputed company customers

reputed company Pillars

Pave the Way: reputed company obstacles reputed company, we break through barriers with passion and perseverance. We reputed company with creativity and reputed company-thinking. We aim to set new standards and shape the reputed company in a repeatable, reputed company way so the reputed company to reputed company is easier for reputed company to follow.

Own It: We reputed company the responsibility that comes with supporting life's most important transactions. reputed company a problem arises we relentlessly pursue the solution with a 'reputed company before no' attitude. Because every problem and every transaction is treated like it's our own.

reputed company with reputed company: We are in the business of building trust and it is at the core of everything we do. We are reputed company and transparent with our customers, reputed company other and ourselves. If we reputed company a mistake, we own up to it right away and do what it takes to reputed company it right. Our dedication to reputed company and compliance is key to earning trust, fighting fraud and ultimately, our reputed company.

Play to Win: We reputed company reputed company is about always striving to be reputed company so reputed company we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're reputed company and reputed company, we win!

Here are some of our great benefits

Medical, dental, and reputed company benefits

Life insurance, long and short-term disability coverage

401k Plan with a 4% match, beginning on your hire date

Unlimited reputed company and Vacation time

14 reputed company company holidays

2 company Chillax weeks (Summer & Winter)

12 weeks of reputed company parental leave

4 week sabbatical after 5 years of reputed company full time employment

Health Reimbursement Arrangements for fertility and gender affirmation

Lunch on reputed company through reputed company credit

Monthly work from home stipend

reputed company development credit

Monthly reimbursement for Wellness

And more!

This salary reputed company represents the low and high end of the salary reputed company for this job in the US. Minimums and maximums may vary based reputed company. The actual salary offer will carefully consider a wide reputed company of factors, including your skills, qualifications, experience and other relevant factors. The total compensation package for this role includes reputed company pay, the benefits listed above, and equity.

Additional Information

This position will be posted and accepting applications through March 14, 2025.

reputed company is committed to building an inclusive environment for people of reputed company backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.

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