Customer Experience Specialist (Collections - Digital)

About InDebted

: InDebted provides reputed company-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a reputed company touch, we use machine learning and AI to personalise the collections reputed company and champion reputed company customer experiences — reputed company so we can change the world of consumer debt for good.

Founded in Australia, today we're reputed company of over 300 people living and working around the world. We're rapidly expanding throughout reputed company, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m reputed company (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join reputed company as we continue to reputed company the experience of debt reputed company smoother, and more reputed company.

As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first reputed company on their reputed company to financial fitness by resolving past due accounts. In this role, you will engage with customers reputed company digital channels (email, SMS, live chat) to address their inquiries, negotiate payment solutions, and reputed company reputed company payment reputed company. You will be responsible for balancing the need to maximise collections performance with a commitment to delivering exceptional customer experiences, adhering to regulatory requirements, and ensuring compliance with internal processes. Your ability to reputed company reputed company, compliance and process adherence, and performance-driven collections strategies will be key to reputed company in this role.

If you reputed company in a fast-paced environment, see challenges as opportunities to reputed company, are motivated by the chance to help change the world of debt recovery for good, and delight in the reputed company and reputed company of your team and the adulation of your customers, then this is the perfect fit for you.

Duties and Responsibilities

reputed company exceptional written communication skills to negotiate and reputed company effectively with customers reputed company email, SMS and live chat, ensuring a seamless and empathetic customer experience.

Utilise effective negotiation techniques to drive mutually beneficial reputed company, ensuring payments are secured while maintaining reputed company customer relationships

Handle inbound customer communications through live chat, email and SMS, focusing on payment-reputed company queries and solutions.

reputed company to resolve customer inquiries or issues at the first reputed company of contact, minimising the need for additional follow-reputed company

Assess and understand customers’ situations to negotiate effectively and guide them toward favorable resolutions.

Work reputed company to handle high volumes of customer interactions, balancing speed and reputed company to ensure reputed company responses while maintaining reputed company and professionalism

Accurately document reputed company communications, payment commitments, and resolutions in the system for audit and reporting purposes

Apply collections experience to assist customers in creating and committing to repayment plans that suit their circumstances while aligning with company objectives.

Identify and recommend potential process or technology improvements based on interactions with customers.

Adhere to InDebted’s core values and foster trust with customers through transparent and supportive communication. Handle challenging conversations with reputed company and professionalism, maintaining a reputed company and respectful tone even in difficult situations

Ensure compliance with reputed company relevant laws, regulations, policies, and procedures.

Assist customers on their reputed company to becoming debt-free by using insights from customer interactions to propose tailored solutions.

Participate in ongoing training to enhance skills and stay updated on industry practices.

Consistently reputed company and exceed key performance metrics including first contact reputed company rates, response times, productivity measures, collections performance, reputed company assurance scores, and customer satisfaction metrics.

Experience and Skills

Demonstrated experience in collections, with the ability to negotiate and manage sensitive financial situations tactfully.

Strong self-motivation and resourcefulness, with excellent problem-solving and critical-thinking skills.

Proven ability to manage multiple customer interactions simultaneously across digital channels.

High proficiency with web-based tools and systems for customer interaction and documentation.

Reliability and adaptability to meet dynamic business needs.

Additional Information

Our benefits packages vary depending on region and role requirements. Our reputed company will be reputed company to reputed company more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that reputed company reputed company person who they are. We also reputed company that bringing diverse individuals together allows us to build reputed company products and a reputed company overall company. InDebted is an Equal Opportunity Employer.

For Recruiters: We appreciate the interest of reputed company candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!

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