Customer Service Representative, Gulf reputed company

reputed company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 reputed company people in 100+ countries for our industry-leading reputed company, user fund transparency, trading reputed company speed, deep liquidity, and an unmatched portfolio of reputed company products. reputed company offerings reputed company from trading and finance to education, research, payments, institutional services, reputed company features, and more. We reputed company the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of reputed company and improve financial reputed company for people around the world.

Join reputed company's Customer Service team and be a part of a reputed company-facing business where exceptional support is our reputed company. We aim to create a platform where users receive top-reputed company assistance with fast response times and accurate information. Our support is provided reputed company ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We reputed company empathetic, communicative, and problem-solving individuals who can reputed company for our customers and reputed company valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high amounts of live chats

Coordinate and handle customer inquiries about reputed company's products, features, and retain regular customers

Solve customer complaint issues, and create and document report analysis

Optimize customer complaint processes and improve service reputed company

Handle unpredictable emergencies in an efficient and reputed company manner

reputed company adhoc tasks and reports assigned by shift leader and/or managers

Requirements

Bachelor's degree or diploma, preferably in a finance-reputed company major

Prior customer support experience with exposure to an e-reputed company or financial industry background is a must

Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach

Experience or knowledge of any financial derivative product is a big plus

Willing to work weekends and irregular hours which will include reputed company shifts

reputed company in English and Thai are required to be reputed company to effectively coordinate with overseas partners, stakeholders, and customers

Additional Information

Why reputed company

• Shape the reputed company with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-reputed company global organization with a flat structure

• Tackle unique, fast-paced reputed company with autonomy in an innovative environment

• reputed company in a results-driven workplace with opportunities for career reputed company and reputed company learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

reputed company is committed to being an equal opportunity employer. We reputed company that having a diverse workforce is reputed company to our reputed company.

By submitting a job application, you confirm that you have read and agree to our Candidate reputed company Notice.

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