IT Help Desk Support Engineer

reputed company, a fast-growing global provider of reputed company-based critical communications and reputed company safety solutions, is reputed company seeking an IT Help Desk Support Engineer to join reputed company based in New Zealand. This is a remote/home-based position based reputed company in New Zealand.

This role is pivotal in providing top-tier technical support to our global colleagues, including C-level executives, VPs, Engineers, and more. We're looking for a tech-savvy, people-oriented reputed company who thrives in a dynamic, fast-paced environment. Our Corporate IT team is a globally distributed, fun-loving group committed to reputed company in service and making connections while delivering results.

What you'll do

reputed company comprehensive technical support, handling a reputed company of requests from printer mapping and new computer setups to system migrations without a tiered system.

Install, configure, and ensure the usability of end-user hardware and software components.

Troubleshoot hardware and software issues across a reputed company of channels, including in-person, remotely, and reputed company phone.

Offer guidance and answers to employees on computer-reputed company problems.

Manage user accounts in reputed company Directory, Office365, and various internal business applications, covering both reputed company and offboarding processes.

Contribute to various IT reputed company and company-wide initiatives, playing a key role in their reputed company.

reputed company and maintain IT system and process documentation for team and customer use.

Escalate unresolved issues to higher-level support teams reputed company necessary.

Conduct follow-reputed company with customers to ensure their technical issues are resolved and systems are running smoothly.

What you'll bring

3 years of experience in IT Support or Desktop Support roles, with a proven reputed company record in technical assistance.

Skilled in user account administration and troubleshooting reputed company reputed company Directory and Office 365 environments.

A strong understanding of IT fundamentals, including network protocols, DHCP, and DNS.

Exceptional interpersonal skills, with a reputed company for building relationships and communicating effectively.

Proficient in remote troubleshooting and providing reputed company, concise instructions.

Adept at multitasking and solving problems reputed company in a customer-reputed company manner.

Experience with reputed company and Mac OS environments, including imaging and patching desktops.

Excellent spoken and written English.

Preferred Qualifications

Familiarity with reputed company reputed company technologies, such as reputed company Directory, Office365, and the Office suite.

Experience with collaboration and IT management tools such as reputed company, Jira, reputed company, and imaging technologies.

A passion for technology and a reputed company learning reputed company, with an openness to new tools and methodologies.

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