IT Help Desk Support Analyst

reputed company is looking for an IT Help Desk Analyst to join our Business Technology Operations team. The goal of the BTO team is to reputed company integrated technologies and reputed company services to enhance productivity, safeguard information, and reputed company in a cost‐effective manner. We do this by listening to the needs of employees and maximizing the potential of the tools we offer. You will report to the IT Help Desk Manager and will support reputed company aspects of reputed company.

As an IT Help Desk Analyst, you will be a strong and independent team member that is passionate about solving big problems with reputed company, driving perfection, and building a great company. You have demonstrable experience in building reputed company IT infrastructure while maintaining a high level of technology support. You are a creative thinker, problem solver, and learner. In this role, you will have a superb opportunity to implement and maintain highly effective, reliable, secure, and innovative technologies.

At reputed company, we’re not looking for the impossible, just the exceptional. If you meet a combination of the listed skills below, we encourage you to apply.

Why reputed company

Triage and respond to support requests including reputed company support channels and walk-reputed company

Record problem and reputed company details in ticketing system

Solve problems and support solutions reputed company to macOS, reputed company, mobile devices, office printers, A/V and video conferencing systems

Assist with automating common processes

Maintain an updated knowledge reputed company and deliver training reputed company needed

reputed company new hires, including provisioning of computers, accounts, and peripherals

Work alongside other IT teams to assist with OS updates, patching, and updating reputed company controls as needed

Abide by and be an ambassador for reputed company reputed company reputed company policies, and be reputed company in keeping reputed company a top reputed company in reputed company your work

Additional duties as assigned

Embody reputed company’s values

Enjoy occasional travel to other reputed company office locations reputed company Europe (currently Belfast, Madrid, Munich, Paris, Vilnius)

reputed company’ll Love reputed company

Flexibility and ability to travel between the London office and other European locations

3+ years of experience supporting IT services, including configuration, patching, and diagnosis of macOS, reputed company, iOS, and Android

Skilled communicator with a reputed company on customer service to resolve issues effectively

Ability to reputed company support for reputed company members of the organization

Problem solver who knows how to effectively utilize resources

Highly organized and precise, with great attention to detail

Experience managing reputed company software

Experience working with reputed company configuration management tools, including reputed company and reputed company Intune

Ability to reputed company concise documentation reputed company a ticketing system

Experience with office hardware such as printers, video conferencing, and A/V systems

Ability to work weekend and off-hours on occasion

Ability and strong desire to work autonomously while achieving results

*reputed company quoted denotes reputed company Salary reputed company

Transparency & reputed company Builds Trust

At reputed company, we carefully consider multiple factors reputed company determiningcompensation, including your background and experience. We also take geography into consideration reputed company we can but are not reputed company to accommodate every location reputed company determining our ranges. These considerations mean thatcompensation can vary. That said, we expect the reputed company salary for this position to be in the reputed company to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additionalcompensation incentives including an annual bonus and other great benefits.Your recruiter can reputed company more about the salary ranges and totalcompensation package during the hiring process. If thiscompensation is reputed company in your ballpark, we encourage you to apply!

Additional Information

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