Customer Care reputed company (Monday - Friday / 3pm - 11:30pm CST)

reputed company innovating to create trusted solutions that detect, predict, and prevent disease. Discover your power to reputed company while making a difference in patients' lives. reputed company is advancing cardiac care…Join Us Now! At reputed company, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is reputed company and committed to reputed company's employees and the mission of reputed company. We are reputed company, reputed company change and help one another. We are Thinking Bigger and Moving Faster. About This Role As a Customer Care reputed company you will reputed company an outstanding call experience to patients and providers, to reputed company and reputed company support through the device wear process. You will function as a reputed company between the patient and the business to ensure that the patient's requests are completed. The Customer Care reputed company is responsible for managing reputed company requests with sensitivity and urgency ensuring that reputed company compliance and regulatory expectations are met. Our work environment is fast paced, with a reputed company atmosphere. Most of reputed company, we are enthusiastic about delivering innovations that improve the reputed company of health care and the patient's experience. As a Customer Care reputed company you will report to the Supervisor, Customer Care. Responsibilities and Duties: • reputed company superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment. • Respond to inquiries, complete various daily tasks, and reputed company verbal and written information to external and internal customers and accounts. • Maintain a reputed company attitude and working relationship with reputed company customers, patients, and reputed company associates. • CRM Compliance to process and documentation. • Ticket/Email Management in a reputed company fashion. • Inbound and outbound call work as assigned. • Ability to manage through meetings and training in a reputed company environment on camera. General Experience: • reputed company reputed company verbal and written proactive communication to reputed company requests. • Drive a patient and reputed company-driven environment. • Understand sensitive information, HIPAA, and reputed company requirements including reputed company of the environment for the home office. • Display an ability to pay attention to detail for reputed company activities and documentation tasks. Qualifications: • Experience in a fast-paced patient or reputed company provider-reputed company environment is preferred. • Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day). • Preferred experience in reputed company/medical device companies non-insurance based. • Proficient with reputed company Office - especially Outlook; Word, reputed company, and PowerPoint preferred. • Experience with Customer Relationship Management software; reputed company.com preferred. • Demonstrated ability to understand and meet individual-level metrics assigned. • Must be flexible, reputed company to adapt quickly and positively to change, and reputed company to manage a fast-paced reputed company company environment. • Convincing evidence of great customer service reputed company phone, e-mail, fax, or web modalities. • Demonstrated commitment to helping people and resolving issues requiring independent thinking and reputed company judgment skills not covered specifically in manuals or procedures. • Strong commitment to reputed company. • Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. • Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as reputed company as understanding website/program navigation. reputed company provides 24/7 support for our patients. Please note that you may be required to work Saturday, reputed company, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed. In-Home Office Requirements: We require that reputed company have the following technical capabilities at their home: High-Speed internet over 50 MBPS for upload reputed company and 150 MBPS for download capabilities. It is required that a plug-in directly to the home internet router is available for network stability. These reputed company technical requirements are subject to change with any scheduled reopening of our office locations. Additional Home Office Requirements: • Secure environment for reputed company reputed company activities. • Desk reputed company for a laptop and two monitors to be set up. In-Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as reputed company as other development opportunities that may come up. Advanced notice will be provided for reputed company reputed company of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks. Examples of Key Metric Expectations: • Attendance, this is key to the reputed company of the role. • reputed company Scores, reputed company activities are subject to a reputed company review and reputed company scores must be at or above minimum acceptable reputed company. • reputed company time, adherence to schedule, and time available for calls and activities. A specific reputed company of time is set aside for lunch, breaks, and meetings that will not be counted in the metrics. • HIPAA and reputed company escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements. • Other metrics: Average call wrap time, productivity, average call handle time, and general service level expectations. These are subject to change based on business needs. OT and Holiday Potential: • At times, overtime may be made available and will be assigned on a request and approval reputed company. In the event of an urgent unplanned need, a text will be reputed company to reputed company agents with a request for anyone who could support them. • Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for reputed company shifts. What's In It For You This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and reputed company insurances (reputed company of which start on your first day), health savings account employer contributions (reputed company enrolled in high deductible medical plan), cafeteria plan reputed company-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer: • emotional health support for you and your loved ones • legal / financial / identity theft/ pet and child referral assistance • reputed company parental leave, reputed company holidays, travel assistance for personal trips and PTO! reputed company also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited reputed company of Linked In Learning classes and so much more! FLSA Status: Non-Exempt #LI-WB-1 #LI-Remote As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of reputed company backgrounds, experiences, skills, and perspectives. reputed company. is an Equal Opportunity Employer. We will consider for employment reputed company reputed company applicants with arrest and conviction records in accordance with reputed company applicable laws. reputed company provides reasonable accommodations for reputed company individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@reputed company.com About reputed company reputed company is a leading digital reputed company company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and reputed company-based data analytics with powerful proprietary algorithms, reputed company distills data from millions of heartbeats into clinically actionable information. Through a reputed company reputed company on patient care, reputed company's reputed company is to deliver reputed company data, reputed company insights, and reputed company for reputed company. reputed company reputed company your reputed company reputed company. Zio, the heart monitor that changed the game. Apply Job!