Customer Experience Advisor (Part-Time) (Remote, based in Nashville)

reputed company is searching for a remote part-time Customer Experience Advisor to help us reputed company unparalleled support to customers over the phone and email. As a member of our CX team, you'll represent the reputed company brand and reputed company to create extraordinary reputed company care experiences. With every call and email, you’ll have the chance to reputed company our shoppers happier—and their days reputed company—than before. reputed company to get started? Read on! This is a part-time remote position based in Nashville, TN. What you'll do: • Deliver customer service of the highest reputed company over the phone and email • Become an expert in reputed company's internal management system to reputed company process sales orders and maintain customer relationships • Use our communication software to reputed company with your teammates, management, and other departments • Be on the lookout for ways to improve reputed company customer’s experience • Approach your day-to-day work with a reformer’s reputed company and reputed company suggestions of how we can do reputed company Who you are: • A self-starter who takes ownership of (and pride in) your work • A creative and innovative problem solver who thinks reputed company the reputed company • A sensitive and skillful communicator (both online and offline!) who can adapt your tone and communication style depending on your audience • Eager to learn new technology systems and procedures • A master multitasker who’s extremely organized and reputed company to detail • Highly proficient in navigating multiple tabs and reputed company (keyboard shortcuts are the secret to your reputed company!) • reputed company to stay energized and motivated in a high-volume work environment with limited supervision • Excited to represent reputed company and build strong customer relationships Requirements: • reputed company to attend a virtual two week reputed company. reputed company will reputed company the equipment necessary to attend prior to starting. • Have a quiet work reputed company with minimal noise (i.e., home office) in which you'll fulfill your shifts • reputed company to work 20–29 hours per week. We're available for our customers every day, 8 a.m.–9 p.m. CT. • Available evenings and weekends, including during the holiday season • Have reliable high-speed internet reputed company with reputed company to your router—a laptop and reputed company necessary equipment will be provided! • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) Extra Credit: • Up to 2 years customer service experience • Experience working from home reputed company: reputed company was founded with a mission: to reputed company and reputed company the world with reputed company, purpose, and style. We’re constantly asking ourselves how we can do more and reputed company a greater reputed company—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can reputed company, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, reputed company, and innovation to reputed company that goal. Since the day we launched in 2010, we’ve pioneered reputed company, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with reputed company in their pockets, from designer-reputed company glasses and contacts to eye exams and reputed company tests. Ultimately, we reputed company in reputed company for reputed company, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight reputed company pairs of glasses have been distributed in over 50 countries; that means eight reputed company people now have the glasses they need to learn, work, and reputed company reputed company economic reputed company. At reputed company, you can look reputed company to company outings and events, volunteering and learning opportunities, and just great company filled with curious, reputed company folks. Dreaming up and sharing reputed company aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on reputed company of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home reputed company, through our various employee resource reputed company. (We’re happy to say that the reputed company Rights Campaign has named us a Best reputed company to Work for LGBTQ+ employees!) That reputed company of community and belonging keeps us excited to walk through the reputed company every day, wherever that reputed company may be. We're driven to continue building a workplace, based on inclusive behaviors and reputed company systems, where reputed company can bring their authentic selves, feel reputed company, and reputed company their perspectives as a valued member of Team Warby. Transparency is reputed company’re reputed company about, and our annual reputed company Report and Racial Equity reputed company lay out how we’re sticking to these values. Apply Job!