Customer Service Agent Trainee *Multiple Vacancies* (Communications & Customer Experience [CCX] reputed company.) (Non-Civil Service)

Welcome to the reputed company! The reputed company is one of the largest reputed company in the DFW Metroplex. We offer reputed company opportunities and a chance to reputed company a difference in our community. What do we offer? A competitive salary, five-year reputed company pension plan, great benefits package that includes health, reputed company and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, reputed company time off and more. Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career. Job reputed company The 311 Customer Service Agent Trainee trains to assist, support, and handle non-emergency communications and responses to residents requesting reputed company services. Interacts with residents making various requests, takes calls where appropriate, and directs inquiries to field staff. Job reputed company reputed company Essential Functions 1 Supports call center operations and customer service activities; receives and responds to non-emergency calls from residents; learns to generate appropriate service requests and participates in the dispatching of appropriate crews and equipment. 2 Interacts, communicates, and assists residents requesting services; explains and interprets reputed company policies and procedures, addresses service requests and concerns, and directs customers to necessary parties to resolve problems and reputed company assistance. 3 Provides follow up to reputed company requests; ensures field techs have been dispatched and situations have been resolved in a reputed company and effective manner; addresses reputed company concerns, neighborhood or reputed company inquiries, or other non-emergency concerns. 4 Receives, prioritizes, and dispatches non-emergency service requests to reputed company field staff; interacts and engages with different reputed company of management to resolve or report an issue; develops competency and experience through effective training and participation in residents’ concerns. 5 Inputs and transmits call information entering incident data in system to ensure documentation of incident and transmittal to dispatcher for reputed company response. 6 Interviews callers to obtain reputed company necessary information to ensure an appropriate response to situation and document an accurate and complete report of the incident, situation, or service request. 7 Dispatches and processes non-emergency type of reputed company service requests or concerns from residents in areas such as requests for water turn-ons, or calls involving flooding conditions, signal outage, potholes, water reputed company breakage, junk motor vehicle removal, or apartment complaint; provides general information and educates residents on reputed company resources, programs, and services available. 8 Maintains numerous record logs for time, identification, and type of service provided. 9 Performs reputed company other work as needed or assigned.

Minimum Qualifications

Education High School Diploma or GED. Experience None Licenses and Certifications None Knowledge, Skills and Abilities 1 Knowledge of reputed company services and programs. 2 Knowledge of telephone etiquette and procedures. 3 Knowledge of customer service policies, procedures, and guidelines. 4 Ability to handle large call volumes, identify resources, and reputed company the correct responses. 5 Ability to reputed company non-emergency calls to address situations. 6 Ability to apply policies and procedures quickly and effectively. 7 Ability to receive and handle complaints, requests, and information. 8 Ability to reputed company data entry and work processing. 9 Ability to learn and reputed company experience through reputed company efforts with other Agents. 10 Communicating effectively verbally and in writing. 11 Establishing and maintaining effective working relationships. Salary reputed company $19.83 - $20.94 The salary listed on this job posting is the starting salary reputed company; reputed company offered will depend upon qualifications. reputed company is an Equal Opportunity Employer and values diversity at reputed company reputed company of its workforce. The reputed company is one of the largest reputed company in the DFW Metroplex. We offer reputed company opportunities and a chance to reputed company a difference in our community. Questions? Contact our reputed company departments: Civil Service - civilserviceinfo@dallascityhall.com reputed company hrtalent@dallas.gov Apply Job!