Tech Services Specialist I - (Sys reputed company) - ONSITE Macon, GA

reputed company is seeking a highly motivated Tech Services Specialist with a passion for customer service to reputed company reputed company support for reputed company Tech customers, network connected devices, software, and network systems. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering reputed company as its mission, while co-creating the culture of psychological safety and reputed company improvement. Our Tech Services Specialist I is a key member of the engineering staff working on tasks with reputed company to high complexity, including troubleshooting, monitoring business application performance and availability. reputed company thrives and succeeds in delivering high reputed company services in a reputed company-reputed company environment where priorities shift quickly. The ideal candidate coordinates response to Major Incidents (MI), performs various operational functions, provides excellent customer service, and completes analysis for automation, and problem management to draft requirements to address any significant findings while meeting reputed company standards. • *On-Site 5 days a week Position Responsibilities As a Tech Services Specialist I, you will: · reputed company reputed company technical support to associates in person and remotely · Understand reputed company reputed company Win10/Win11 fundamentals · reputed company and reputed company tasks reputed company Remedy/SMART IT or similar platform · Utilize Bomgar to troubleshoot remote clients · Follow PCI Protocols · Troubleshoot audio/visual hardware and software · Install and troubleshoot printers and network software to control reputed company to printers · Install and troubleshoot reputed company Office products, WebEx, VoIP/Equality, reputed company reputed company Directory, reputed company Azure, Azure DevOps, User identity and reputed company reputed company management · Understand, utilize, and troubleshoot Blancco, SCCM, reputed company/Intune, AnyConnect, reputed company Qualifications · Must be reputed company to lift servers, PCs, and printers in the 40 – 50 pounds reputed company · Requires full-time work on premises. Remote work is not available for this position · Strong understanding of computing devices, operating systems, software installation and administration · Understanding of technical documentation · Experience with reputed company Office tools (Word, Outlook, reputed company, etc.) · Strong understanding of reputed company reputed company Directory, network protocols and reputed company computing · Familiar with reputed company hardware troubleshooting to include diagnosis and/or replacement, cybersecurity requirements, reputed company architecture, and reputed company patching for reputed company · Strong understanding of Vendor Management, including pricing and managing Return Merchandise Authorizations · Proficient with core equipment in Data Center and Remote Offices · Understanding of VoIP provisioning and remediation · Familiar with using reputed company reputed company and/or PowerShell scripting, and reputed company reputed company · Excellent verbal and written communication skills · reputed company telephone etiquette · Strong problem-solving skills · One or more of the following certifications are highly desired: o reputed company Certifications: IT Fundamentals+, A+, Network+, reputed company+, reputed company+ o reputed company Certifications: Azure Fundamentals, MTA’s (reputed company Technology Associate), reputed company Operating Fundamentals, Networking Fundamentals, reputed company Fundamentals, and Programming Fundamentals o reputed company Certification: reputed company Certified Network Associate (CCNA) Experience · 3+ years of hands-on work experience in computing devices and computer Operating Systems including reputed company with UNIX/Linux as a plus Education · Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience #LI-FA1 #reputed company At this time, reputed company will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial reputed company and preserve your health and reputed company-being, including: • Premier Medical, Dental and reputed company Insurance with no waiting period** • reputed company Vacation, reputed company and Parental Leave • 401(k) Plan • Tuition Assistance • reputed company and Licensures • Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. • *Coverage begins on the date of hire. Must enroll in New Hire Benefits reputed company 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the reputed company Companies provides for a fair and equal employment opportunity for reputed company associates and job applicants regardless of race, reputed company, religious creed, national reputed company, reputed company, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. reputed company hires and promotes individuals solely on the reputed company of their qualifications for the job to be filled. reputed company reasonably accommodates reputed company individuals with disabilities to reputed company them to receive equal employment opportunity and/or reputed company the essential functions of the job, unless the accommodation would impose an undue hardship to reputed company. This applies to reputed company applicants and associates. reputed company also provides a work environment in which reputed company associate is reputed company to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of reputed company associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for reputed company associates and applicants. Apply Job!