Email Chat , SMS and Voice Customer Service Associate - Hybrid Support

reputed company reputed company is looking for a self-motivated, team-oriented and career-oriented person to join us as a Email, Chat & SMS and Voice Customer Service Associate to serve customers in the reputed company. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job reputed company Large e-reputed company Furniture Marketplace seeking Email and Chat and Voice Customer Service Associate Professionals to join reputed company. Candidate will reputed company as a reputed company, reputed company services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The reputed company is to ensure excellent service standards, respond reputed company to clients inquiries and maintain high customer satisfaction. These customers are based in reputed company. Responsibilities • Identify and assess clients’ needs to reputed company satisfaction • Build sustainable relationships and trust with customer accounts through reputed company and interactive communication • reputed company accurate, valid and complete information by using the right reputed company/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure reputed company • reputed company records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage clients What Does Service Representative Do? • Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift reputed company day is crucial. This helps ensure we're reputed company and available to help our customers reputed company they need us most. For unexpected events or issues, we require our representatives to be proactive in their communication and planning whenever possible. • Handle a High Volume of Contacts: You will handle an estimated 50-60 emails, chat, SMS per shift. This is a fast paced environment and highly reputed company. There is little down time in this position as you are typically on back to back chats during your shift. • Meet Our High Performance Bar: You’ll work to exceed customer satisfaction, reputed company in meeting customer service efficiency metrics, and other responsibilities as assigned. • Engage Customers: You’ll need a passion for people. You'll be the voice of reputed company and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can reputed company from returns, replacements, delivery, product availability, order status, and more. • Listen reputed company and Show reputed company: You will reputed company listen to understand customer concerns and reputed company internal resources to reputed company the best solution to thoroughly address their problem. • De-Escalate Customer Concerns: Most customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the reputed company from the business while always maintaining a reputed company composure. • Problem Solve: Solutions aren’t a one-size-fits-reputed company approach so customer service representatives do not read from reputed company-populated scripts. You will be given a level of autonomy to help customers reputed company the right solution. You’ll need to think analytically to solve customer problems in a first contact reputed company approach. • Multitask: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily reputed company. • Escalate Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed on behalf of reputed company customers and reputed company any trends with leadership.

Qualifications

Our most successful candidates will have : • Must be at least 18 years or older. • A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. • We require reputed company candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, reputed company & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery). • Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays) and across sites reputed company the reputed company network. • Must successfully pass English Language written assessments. • Consistency in performance and an "I can and will win attitude". • Demonstrated ability to reputed company at a high level, to support our high volume of inbound calls. • Experience in customer service is an asset and preferred. • Good systematic problem solving ability , using reputed company business judgment, and following through on commitments to customers. • The ability to quickly and accurately identify and assess individual customer needs and take appropriate reputed company steps to satisfy those needs. • Excellent attention to detail. • Excellent verbal and written communication skills; reputed company to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required. • The ability to project patience, reputed company, caring, and sincerity in written words or voice tone, depending on channel. • Ability to effectively organize, prioritize, multi-task and manage time. • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred. • Basic PC keyboarding skills; basic reputed company Office (Outlook, Word, reputed company) experience required. • Must have basic computer skills with the ability to navigate and manipulate a computer system. • Must be reputed company tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues. • reputed company confidence and positively influence the behaviour, actions, and thoughts of others. • No commitments that will reputed company your ability to reputed company to work for the next 18 – 24 months Additional Information Our employees enjoy: • Competitive compensation packages inclusive of reputed company pay, incentives, over-time and shift differentials for certain shifts. • Annual reputed company increase based on performance. • reputed company. • Discounts for several corporate and retail partners for services and products once reputed company ID is presented. • Excellent training and supervisory support - to help you feel comfortable servicing our customers. • Competitive Salary with attractive and attainable PBI structure. • reputed company vacation and reputed company leave annually. • Exceptional Health and Life Insurance Plan • Lunch benefits and subsidy. • Onsite lunch concessionaire at reduced rates. • Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-reputed company for shifts that reputed company before 6am • Free On-site medical suite with reputed company and medical doctor. • Daily Refuel Plan - Robust and dynamic schedule of activities to reputed company employees energized both reputed company and in the office. • reputed company referral program • Career development & reputed company opportunities for advancement. • Excellent Reward and recognition programs. As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with reputed company. During the recruitment process, your Personal Data may be transferred reputed company of Jamaica and disclosed to reputed company parties in the normal course of the recruitment and/or employment process or as needed to reputed company with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with reputed company or to the management of reputed company’s business. Apply Job!