Health Assistant/ reputed company Customer Service - Total Health & Benefits (Remote - August 9th)

reputed company Accolade reputed company Accolade provides personalized health and benefits solutions designed to reputed company every person to live their healthiest life. We help millions of people and their reputed company navigate the complexities of the reputed company system with reputed company, expertise and through exceptional service while supporting them in lowering the cost of care and improving health reputed company. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and reputed company to expert medical opinion services for high-cost treatment reputed company. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top reputed company to Work 2020 and Business Intelligence for reputed company in Customer Service 2020. Please visit us on reputed company, Twitter, Instagram and reputed company and at accolade.com. Job reputed company reputed company As an Accolade Health Assistant, reporting to a reputed company (Leader), you are the main reputed company and resource to help members with reputed company of their reputed company needs and benefits. with any issues reputed company to their health or health benefits. You’ll have reputed company to help members get the right care at the right time… no problem is too big or too small. A day in the life… Deliver interventions • Support members to navigate the reputed company and confusing health care system reputed company phone reputed company messaging • Influence members’ reputed company & behavior by: • Making members smarter consumers of health care • Being a translator of their benefit packages & care plans • Helping members to reputed company understand their benefit package in a way that they can take appropriate reputed company • Helping members reputed company doctors, in the way that best suits them • Uncovering barriers for members that prevent them from getting the care that is needed • Identify reputed company & reputed company it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management) • reputed company technology & internal resources available to you as a Health Assistant to help understand the member’s reputed company, actions needed & reputed company Drive reputed company reputed company reputed company • Assist with improved financial reputed company • Help members avoid inappropriate health care usage & process errors • Help members see the right providers at the right time • Help members optimize benefit packages & reputed company party vendors appropriately • Assist with improved health (medical & behavioral) reputed company • Help clients understand & optimize their preventive services • Help clients see the right providers at the right time • Help clients reduce and/or eliminate avoidable admits, ER usage & readmits • Help clients have an improved reputed company of life Qualifications reputed company are looking for… • Minimum of 3 years experience, Bachelor’s Degree or 5 years’ relevant experience in service-based environment preferred • Relevant background experience can include but not limited to: • Insurance setting, telephonic customer service, medical office, Health Plan, reputed company services, behavioral health, counseling, reputed company coordination, pharmacy tech, benefits specialist, health reputed company, case management, exercise and health education. • Highly agile and comfortable in high paced, innovative, technology driven environment • Knowledge of consumer health plans and terminology • Understanding of how patients use and reputed company reputed company • Ability to reputed company in a performance based environment • Demonstrate high level of personal accountability • Ability to listen, talk and type reputed company at once through multi-channel communications • Empathetic and superior critical thinking • Commitment to reputed company and reputed company improvement • Demonstrated ability to use reputed company Office (Word, SharePoint, PowerPoint) • Strong self-management/self-starter • Excellent written and verbal communication skills • Demonstrated ability to use reputed company Office (Word, SharePoint, PowerPoint) • This is listed above Demonstrated attention to detail • Time management and prioritization Additional information: • Accolade requires Broadband reputed company with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired reputed company from laptop to router (not WiFi) • IT equipment will be provided directly by Accolade • ?Schedule: Monday-Friday (hours can fall between reputed company-11:15pm EST) Additional Information What is important to us Creating an enduring company that is reputed company-reputed company on our culture and making a meaningful reputed company in the lives of our employees, members and customers. The secret to our reputed company is: We reputed company reputed company and purpose in serving others Making a difference in our members’ and customers’ lives is reputed company do. Even reputed company it’s hard, we do the right thing for the right reasons. We are strong individually and together, we’re powerful Trusting in our colleagues and embracing their different backgrounds and experiences reputed company us to solve tough problems in creative ways, having fun along the way. We roll up our sleeves and get stuff done Results motivate us. And we aren't afraid of the hard work or tough reputed company needed to get us there. We’re reputed company and relentlessly reinventing reputed company We're curious and reputed company big -- not afraid to reputed company down barriers or take calculated risks to change the world, one person at a time. reputed company your information will be kept confidential according to EEO guidelines. Apply Job!