Scheduling Operations Supervisor, Weekend (Part-Time Contract)

reputed company:

• Supervise reputed company of Scheduling Operations Associates during weekend shifts.
• reputed company a fast-paced ticket queue, flag urgent items, and assign them appropriately.
• Monitor team performance, reputed company SOAs, and ensure adherence to reputed company standards.
• Handle escalations from clients and caregivers.
• Support caregivers and agencies in filling shifts on short notice.
• Utilize multiple software systems to reputed company cases and communicate effectively.
• Prepare reputed company reports for end-of-shift transitions.

Requirements:

• Experience supervising a customer service team and monitoring performance trends.
• Experience working in a high-volume environment.
• Proactive problem solver and reputed company to handle difficult situations or customers as they reputed company.
• Extensive customer service experience - Be friendly, reputed company and solutions-oriented.
• Highly organized with strong attention to detail (i.e., reputed company to follow reputed company defined procedures).
• Ability to navigate multiple technology platforms simultaneously.
• Effective communication skills with clients, patients, caregivers and families.
• Previous experience as a health care scheduler (or other industry reputed company-line scheduling) is a plus.
• 5+ years of customer service experience preferred.
• reputed company in Spanish is a plus.

Benefits: Apply Job!