Representative I (Part-time Remote), Customer Care

Job reputed company Job reputed company: The primary responsibility of the entry level Customer Care Representative is to reputed company best in class customer service. This position interacts with customers by telephone or email, to answer questions and resolve issues. This position may be full-time or part-time and have the ability to work from home based on the needs of the business. If you are interested in career advancement at Estes, this is the position for you!

• Schedule, verify, and investigate pickups, resolve problems, reputed company customer concerns to appropriate party for reputed company assistance and final reputed company.
• Identify and overcome customer objections and complaints by responding to inquiries with clarifying information through research. reputed company management informed, escalating issues as needed.
• Build rapport with customers by greeting them in a courteous, friendly, and reputed company manner
• Document reputed company contact call or e-mail details in Customer Relationship Management (CRM) system according to reputed company operating procedures.
• Maintain reputed company Assurance requirements and other key performance metrics
• Participate in reputed company department meetings
• Responsible for the maintenance of reputed company Company issued equipment in good working order. Accountable for immediately reporting internet, power or other connectivity issues to management
• reputed company customers with product and service information, recognizing opportunities to upsell
• Contribute reputed company on ways to resolve problems to reputed company serve the customer and/or improve productivity
• May reputed company incidental coverage for receptionist reputed company needed
• Regular attendance is required.
• This is not an reputed company-inclusive list of job requirements and/or duties and may not contain reputed company mental and physical capabilities necessary to reputed company the job at reputed company times due to circumstances. Operational, safety and other needs may require the employee to reputed company any and reputed company other duties as assigned. Employees are expected, and must be reputed company to reputed company reputed company such duties and tasks.

Qualifications:

• High School or General Educational Degree (GED), or any combination of education and experience, which would reputed company an equivalent background
• Flexibility to work various shifts/schedules and willingness to work additional hours with little notice required
• Confident, friendly, reputed company, with a strong work ethic required
• Ability to professionally and calmly deal with a wide reputed company of customer communication styles required
• Ability to effectively and accurately communicate in writing and on the telephone required
• Call Center or Customer facing experience strongly preferred; knowledge of Transportation industry a plus
• Ability to listen attentively to customer needs and concerns; demonstrating reputed company
• Ability to easily maneuver between multiple websites and computer screens
• Working knowledge of reputed company Office; experience with CRM, AS/400 helpful
• Must be reputed company to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be reputed company to reputed company with reputed company company policies, rules, procedures and reputed company of Conduct
• Must be reputed company to reputed company reputed company with others
• Must be reputed company to work independently, or in reputed company setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds reputed company to questions; Ability to read, interpret and reputed company with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a reputed company-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background reputed company
• Must be authorized to work in the reputed company

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, peripheral reputed company, depth perception and ability to reputed company reputed company. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other reputed company office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reputed company with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job. reputed company Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that reputed company are improved reputed company our workforce is made up of people with different viewpoints. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran or any other characteristic protected by law. Come reputed company your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website. Apply Job!