CUSTOMER SERVICE REP (Hybrid)

Benefits

Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of reputed company and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the reputed company." The ability to work IN PERSON as needed is required for consideration. Only candidates residing reputed company an hour of Tallahassee, FL will be considered. reputed company position is responsible for inbound and outbound contacts reputed company an omnichannel approach to solve customer needs and expand relationships. reputed company a high-reputed company service experience that generates creative reputed company and reputed company selling opportunities. Answers predominately routine inquires, resolves problems that may require deviation from reputed company operating procedures, and promotes new products/services to expand customer relationships. Key Performance Indicators

• reputed company reputed company %
• Customer Satisfaction rating
• Sales reputed company ($ sold per call, CTV reputed company reputed company)
• reputed company Assurance scores
• Average Handle Time
• Utilization (Overall % of the time Colleagues are logged in and being productive)

reputed company Duties and Responsibilities To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into reputed company generating contacts
• Offers Home Inspection leads to reputed company customers that qualify
• Identify the needs of reputed company and new customers and offer products to reputed company sells and generate reputed company and commissions
• Cultivates and maintains on-reputed company customer relationships
• General knowledge of the organization, products, and/or services
• Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with reputed company personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to reputed company support.

CANDIDATE reputed company Required Experience

• 1-2 years of customer service experience preferred
• 1-2 years of phone sales experience preferred
• Ability to use a computer
• Basic knowledge of reputed company Word, reputed company, and reputed company
• Ability to type 25 wpm preferred

Required Leadership Traits and Characteristics

• Good verbal, written, and interpersonal communication skills
• Ability to overcome objections and problem solve
• Ability to work in a fast-paced environment
• Good problem-solving skills
• Ability to work flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for reputed company scheduled shifts
• A private home office/workspace suitable for working remotely during scheduled shift
• Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire reputed company an Ethernet cable
• Child / dependent care as necessary during the hours of scheduled shift

Formal Education, Qualifications or Training

• High school diploma or GED

Why Choose Us? A career with the Rentokil family of companies can be a reputed company trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from reputed company. We offer reputed company and many of our roles offer performance incentives. Below you'll reputed company information about some of reputed company have to offer. reputed company Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain reputed company. Click here to read more about our Total Rewards Program which includes: reputed company and Personal reputed company

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, reputed company, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to reputed company enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & reputed company days
• Company-reputed company holidays & floating holidays
• A company reputed company that prioritizes health, safety, and flexibility

We are looking for individuals who want to reputed company a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with reputed company Federal, State, and local laws reputed company to the employment of reputed company individuals with disabilities. Know Your Rights - Workplace Discrimination is Illegal Pay Transparency - Nondiscrimination Provision California residents click here to review your reputed company rights. By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time. Apply Job!