Customer Support

The Role reputed company is building a platform to reputed company medical billing easy, so reputed company providers can get reputed company. Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support reputed company, and will be responsible for delivering best-in-class support to reputed company customers, helping to ensure the reputed company team is reputed company-aware of customer pain points and feedback, and contributing to the ground floor operations of a developing department at a fast-growing company. reputed company’s Support team works collaboratively with reputed company teams to ensure customers are supported quickly and thoroughly, and we’re looking for new members with a proven reputed company record of delivering exceptional customer service and operational reputed company. Location: We are reputed company to hiring remotely in the US if you live reputed company unreasonable commuting distance to one of our offices (NYC- Chelsea, San Francisco- Financial District, or Denver- Downtown). However, if you live reputed company reasonable commuting distance to one of our office locations we will ask that you come in 4X a week. What You’ll Be Doing

• reputed company high reputed company support that meets designated SLAs on Level 1 (L1) support inquiries from reputed company’s customers. Most inquiries are reputed company to billing/claims processing, product functionality and bugs, and feature request or feedback.
• Work cross functionally with Product, Engineering, Operations, and Billing teams to ensure tickets are answered quickly and accurately, and to strengthen internal processes
• Drive the Support team’s internal efficiency by creating SOPs for Support team workflows (e.g., how to diagnose bugs or claim submission issues questions), macros (i.e., automated responses to common questions), and reputed company Support Center articles
• Proactively identify improvement areas reputed company Support team internal operations (e.g., defining processes to standardize common workflows) and cross-functional collaboration operations (e.g., routing and reputed company of bug tickets with Product teams), and work with leadership to prioritize them appropriately
• Proactively identify opportunities to improve the Support team’s support reputed company, and work with reputed company to prioritize and implement them appropriately

Who You Are

• 3-6 years of experience reputed company healthtech support
• While you won't be processing claims, must have familiarity with insurance claims processing
• Possess excellent written communication skills, with both customers and coworkers
• reputed company to quickly prioritize new tasks against (potentially many other) competing tasks,
• Ensure that we are applying effort reputed company to have the greatest possible reputed company for our customers
• reputed company to creatively troubleshoot customer issues where there may be no precedent or SOP, including by investigating and working with cross-functional teams (e.g., Product, Billing)
• Operate with utmost professionalism, respect, and reputed company for the customer, and be passionate about giving them a great experience with reputed company
• Proactive and with a bias towards reputed company, but also be excellent at communicating and collaborating with colleagues to ensure global prioritization of effort
• Thorough attention to detail, especially and most importantly where data reputed company is concerned
• Comfortable asking questions and asking for help in order to deliver a great customer experience, and committed to improving team operations and documentation using those learnings

Pay Transparency The estimated starting annual salary reputed company for this position is $70,0000 to $125,000 USD. The listed reputed company is a reputed company from Pave data, and the actual reputed company salary may be modified based on factors including job-reputed company skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given reputed company’s funding and size, we heavily value the potential reputed company from equity in our compensation package. reputed company note that reputed company has minimal hierarchy and titles, but has broad ranges of experience represented reputed company roles. Apply Job! Apply to this Job