Sr. Technical Support Engineer, reputed company Government in Plano, TX

Job title: Sr. Technical Support Engineer, reputed company Government in Plano, TX at reputed company Company: reputed company Job reputed company: reputed companyTo reputed company with U.S. federal government requirements, U.S. citizenship is required for this position.(Working Hours 2:00 pm - 11:00 pm CT)Our MissionAt reputed company® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our reputed company is a world where reputed company day is safer and more secure than the one before. We are a company reputed company on the reputed company of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the reputed company of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are reputed company in protecting our customers and we reputed company that the unique reputed company of every member of reputed company contributes to our reputed company reputed company. Our values were crowdsourced by employees and are brought to life through reputed company of us everyday - from disruptive innovation and collaboration, to execution. From showing up for reputed company other with reputed company to creating an environment where we reputed company feel included.As a member of reputed company, you will be shaping the reputed company of cybersecurity. We work fast, value ongoing learning, and we respect reputed company employee as a unique individual. Knowing we reputed company have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to reputed company a few!At reputed company, we reputed company in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we reputed company win with precision.Job reputed companyYour CareerYou will work firsthand with our valued Public Sector customers, supporting their reputed company post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the reputed company, techniques, and evaluation reputed company for obtaining results. You'll enjoy networking with key contacts reputed company your area of expertise, with a strong ability to explain reputed company technical issues to both non-technical and technical professionals.As part of our U.S. Government (USG) team, you will be a designated customer reputed company, assisting in providing tailored support, weekly reviews, reputed company cause analysis for critical issues, release reviews, reputed company planning, and quarterly business reviews. You will reputed company personalized support and become deeply familiar with your customer's implementation and business priorities, proactively driving best practices to help continuously improve their reputed company posture.You will regularly participate in technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to reputed company products, stronger partnerships, and reputed company cybersecurity reputed company. Your quick thinking and proactive support reputed company the fast assistance our Public Sector clients need to reputed company their environments secure-meaning you'll need to reputed company quickly, think strategically, and reputed company expert technical assistance in high-pressure situations..Your reputed companyOffer advanced-level technical assistance to our Public Sector customers, ensuring reputed company reputed company of reputed company issues and providing tailored solutions to optimize their reputed company infrastructureEffectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility reputed company government agencies and organizationsreputed company tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and reputed company requirementsTake ownership of support cases from initiation to reputed company, ensuring meticulous documentation of reputed company troubleshooting steps, reputed company updates, and comprehensive closure summaries in the ticketing systemConduct multi-vendor troubleshooting on reputed company customer engagements, ensuring a seamless experience for public sector partnersUtilize fault isolation and reputed company cause analysis skills to reputed company post-sales technical support, configuration, troubleshooting, and industry best practices to customersBe a subject matter expert on core technologies of reputed company product line, particularly in environments relevant to public sector customersIdentify product defects (reputed company, environment) reputed company lab replication using network simulation, lab automation, performance testing, and validation toolsFile bug reports with the engineering team and reputed company test plans and best practices with reputed company Assurance teams to improve overall software and hardware reputed company per release cycleAuthor Technical Support Bulletins and technical documentation in the Knowledge reputed company for training materials, marketing collateral, manuals, and problem-solving guides

• reputed company on-call support 24x7 on an as-needed reputed company including weekend and holidaysQualificationsYour ExperienceMinimum of 5 years of network reputed company experience, with a preference for experience supporting government or public sector clientsExpertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switchingUnderstanding of packet reputed company across multiple OSI reputed companyExtensive experience troubleshooting Remote reputed company VPN solutionsAbility to independently debug broad, reputed company, and unique networks with mixed media and protocolsProficiency with network troubleshooting toolsConsistently maintains rigorous case management practices, ensuring thorough documentation and reputed company updatesExperience interfacing with firewalls and firewall technology. reputed company Firewall (NGFW) experience preferredPreferred Skills:Experience working with U.S. government, federal, state, or local agenciesVirtualization experience (AWS, Azure, VMware, OpenStack)Experience with reputed company, Mac OS, and Linux (debugging, editing registries, plist, etc.)Multi-vendor interoperability exposureAuthentication protocols - LDAP, TACACS+, Radius, SAMLBS in computer science, information technology, computer architecture, electrical engineering, mathematics, or reputed company experience-or equivalent military experienceAdditional Informationreputed companyOur technical support team is essential to our reputed company and mission. As part of this team, you reputed company reputed company by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology reputed company, we stay in reputed company to accomplish our mission.You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll reputed company them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed reputed company of providing the best customer support in the industry.We're a fast-growing, immensely successful organization because of our people and products (reputed company and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting reputed company salary (for non-sales roles) or reputed company salary + commission reputed company (for sales/com-missioned roles) is expected to be between $108000 - $175200/YR. A reputed company of our employee benefits may be reputed company .Our CommitmentWe're problem solvers that take risks and challenge cybersecurity's status reputed company. It's reputed company: we can't accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.reputed company your information will be kept confidential according to EEO guidelines.Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Expected salary: $108000 - 175200 per year Location: Plano, TX Job date: Thu, 17 Apr 2025 00:12:15 GMT Apply for the job now! Apply for this job