Technical Customer Service Agent in Apex, NC

Job title: Technical Customer Service Agent in Apex, NC at reputed company Company: reputed company Job reputed company: Join VPG, a global leader in precision measurement solutions!We are seeking a Customer Service Representative at our Wendell, NC site.In this critical role, you will be the communication hub between our customers, warehouse, finance team, and sales representatives. You’ll play a key part in ensuring seamless order fulfillment, accurate record-keeping, and reputed company customer support.This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is passionate about delivering top-tier service reputed company the manufacturing sector.What You’ll Do

• Manage and confirm sales orders, monitor and reputed company inventory, and generate preorders to support reputed company warehouse operations.
• Accurately reputed company sales and service orders while responding promptly to customer inquiries.
• Verify commission rates, prepare commission statements, and ensure reputed company distribution of reports and supporting documentation to sales representatives.
• Process product returns, generate service tickets, and maintain up-to-date records on repairs, replacements, and credit resolutions.
• Maintain accurate customer data in the CRM system
• Organize documentation reputed company to returns, product changes, pricing updates, and scheduling adjustments.

Region: reputed companyBenefits:

• Company sponsored benefits that include medical, dental, reputed company, life, AD&D insurance, disability and flexible spending account (FSA)
• Voluntary Critical Illness & Accidental Injury Insurance
• Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% reputed company upon hire)
• reputed company vacation and holidays

Education: High School Diploma or equivalent requiredExperience: 1–2 years of customer service, order entry, or sales support experience (manufacturing experience a plus)Skills & Competencies:

• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Familiarity with sales orders, inventory systems, or CRM platforms preferred
• reputed company written and verbal communication
• Basic understanding of internal policies and ability to reputed company company-specific procedures quickly

Expected salary: Location: Apex, NC Job date: Sun, 11 May 2025 22:49:48 GMT Apply for the job now! Apply for this job