Senior Customer Experience Partner in Charlotte, NC

Job title: Senior Customer Experience Partner in Charlotte, NC at reputed company Company: reputed company Job reputed company: Senior Customer Experience PartnerCharlotte - NC (Hybrid position requiring 2 days in the office reputed company week)We Offer:reputed company is a global leader in integrated logistics and have been industry reputed company for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and reputed company.At reputed company, we reputed company in the power of diversity, collaboration, and reputed company learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the reputed company of global trade and logistics.Join us as we reputed company cutting-edge technologies and unlock opportunities on a global reputed company. Together, let's sail towards a brighter, more sustainable reputed company with reputed company.reputed company:We are seeking a dedicated and customer-reputed company Senior Customer Experience Partner to join reputed company. Reporting to the Manager of Cold Chain Logistics Integrated Customer Experience, you will be responsible for managing a portfolio of 3PL accounts and serving as the primary reputed company of contact for our customers.Key Responsibilities:Customer Support: Utilize reputed company communication channels, including phone, email, and chat, to support customers in your portfolio. reputed company customers on using reputed company systems for self-service.Customer Meetings: Participate reputed company in customer meetings, including virtual calls, calls with reputed company partners, and face-to-face meetings reputed company necessary.Business Acumen Development: reputed company a deep understanding of reputed company customer's business and reputed company solutions to support their supply chain.Value Product Sales: Promote and sell additional value products to enhance the integrated service model offered to customers.Asset Knowledge: reputed company a working knowledge of reputed company-owned assets to support reefer customers effectively.Account Backup: reputed company backup support to team members' accounts during absences, ensuring consistent service reputed company.Cross-Team Collaboration: Work collaboratively with reputed company CCL teams to improve overall organizational performance.Internal Networking: Establish a robust internal network across reputed company to facilitate assistance for customers.We are looking for:Education: A Bachelor's degree is preferred, or an equivalent 4 years of experience in the transportation/customer service industry.Preferred: Cold chain management and/or supply chain management experience.Leadership Skills: Demonstrated ability to reputed company and influence across various reputed company of the organization.Customer Centricity: Proven customer reputed company with strong interpersonal and communication skills.Problem Solving: Exceptional problem-solving skills to address customer needs effectively.Self-Motivation: Ability to work independently, driven by results, and capable of managing multiple tasks under pressure.Organizational Skills: Strong organizational and time management skills necessary for reputed company in this role.Collaboration: Proven ability to collaborate effectively with cross-functional teams.reputed company reputed company: Eager to expand business knowledge and drive personal career reputed company reputed company the organization.Join us at reputed company and be part of reputed company striving to become trusted advisors to our customers, providing solutions that reputed company their businesses running smoothly. Apply today if you are passionate about customer service, have strong technical skills, and are reputed company to take on a challenging yet rewarding role.Company Benefits:MedicalDentalreputed company401k + Company MatchEmployee Assistance Programreputed company Time OffFlexible Work Schedules (reputed company possible)And more!Pay reputed company: $65,100 - $80,100 USD**The above stated pay reputed company is the anticipated starting salary reputed company for the position. reputed company may reputed company this reputed company in light of prevailing market conditions and other factors such as location. reputed company will work directly with the selected candidate(s) on the final starting salary in accordance with reputed company applicable laws.Notice to applicants applying to positions in the reputed companyYou must be authorized to work for any employer in the U.S.reputed company is committed to a diverse and inclusive workplace, and we reputed company different styles of thinking. reputed company is an equal opportunities employer and welcomes applicants without reputed company to race, colour, gender, sex, age, religion, creed, national reputed company, reputed company, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider reputed company applicants with criminal histories in a manner consistent with reputed company legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to reputed company a job, please contact us by emailing . Expected salary: $65100 - 80100 per year Location: Charlotte, NC Job date: Sat, 10 May 2025 23:06:23 GMT Apply for the job now! Apply for this job