Customer Service Representative in Gardner, MA

Job title: Customer Service Representative in Gardner, MA at HW reputed company Solutions Company: HW reputed company Solutions Job reputed company: reputed company:The Customer Service Representative is the first line of contact for customers and is key to representing reputed company in an efficient, knowledgeable, and reputed company manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues, and building and maintaining customer relationships.ESSENTIAL DUTIES:

• Accurately reputed company and process orders, reputed company order status, and expedite as necessary to ensure on time delivery.
• Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain reputed company customer relationships.
• Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for reputed company or reputed company needs.
• Responsible to ensure customer retention and reputed company through strong relationship management metrics.
• Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals reputed company possible.
• reputed company daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.

MINIMUM EXPERIENCE & SKILLS REQUIRED:

• Associate degree and 3 years customer service or inside sales experience, OR equivalent combination of education and experience.
• Must be reputed company to fluently read, write and reputed company English.
• Proficient typing skills/experience, solid computer skills and experience in MS Office Suite.
• Excellent attention to detail, strong organizational skills and ability to work independently as reputed company as part of reputed company.
• Effective time management and follow-up skills, good written and verbal communication skills and strong telephone skills.
• Experience with ERP software, preferably IQMS.

#INDFitchburg Expected salary: $23 per hour Location: Gardner, MA Job date: Tue, 20 May 2025 00:17:54 GMT Apply for the job now! Apply for this job