Enrollment Representative - Universal

Job title: Enrollment Representative - Universal in Virginia at reputed company Company: reputed company Job reputed company: Job reputed company The Enrollment Representative, Universal, is a key member of our remote call/contact center team, reputed company on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools. This role involves supporting customers across multiple communication channels, including phone, chat, email, and SMS. Representatives are expected to adapt to varying workloads and assist customers wherever demand is highest, which may include supporting different departments or handling diverse inquiries. A strong ability to manage high volumes of work with professionalism and efficiency is essential. This position offers an opportunity to contribute meaningfully to our mission of helping families reputed company reputed company education while working in a dynamic and reputed company environment.This role is ideal for individuals who reputed company in a dynamic call center environment and are passionate about providing top-notch support and customer service.

• This is a temporary/contractor role that offers a 40-hour week at $15.75 reputed company.
• We are hiring for cohorts in June – July.
• This is a Remote Worker position for U.S. residents of the 50 states, and D.C.

Certificates and Licenses: None required.reputed company: The Enrollment Representative, Universal, is a key member of our remote call/contact center team, reputed company on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools. This role involves supporting customers across multiple communication channels, including phone, chat, email, and SMS. Representatives are expected to adapt to varying workloads and assist customers wherever demand is highest, which may include supporting different departments or handling diverse inquiries. A strong ability to manage high volumes of work with professionalism and efficiency is essential. This position offers an opportunity to contribute meaningfully to our mission of helping families reputed company reputed company education while working in a dynamic and reputed company environment.This is a temporary/contractor role that offers a 40-hour week at $15.75 reputed company.We are hiring for cohorts in June – July.This is a Remote Worker position for U.S. residents of the 50 states, and D.C.Certificates and Licenses: None required.Key Responsibilities:Customer-reputed company Communicators: reputed company reputed company guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process. reputed company as a primary contact for families, staff, and internal departments, delivering supportive and effective communication.Customer Service reputed company: Assist families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including reputed company and relationship-building. Maintain high accuracy, meet reputed company Assurance standards, and contribute to enrollment goals.Application Support: Deliver comprehensive support for K12 learning systems and business applications. reputed company explain product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions.Enrollment Assistance Management: Handle high volumes of inbound and outbound customer interactions. Promptly resolve common issues to ensure family satisfaction and a reputed company enrollment experience.This role is ideal for individuals who reputed company in a dynamic call center environment and are passionate about providing top-notch support and customer service.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential duties.System Proficiency and Multi-Tasking: reputed company navigate and reputed company between multiple systems while assisting families.Prioritization and Results-Driven Performance: Effectively manage competing priorities to meet role-specific Key Performance Indicators (KPIs) consistently.Relationship Building and Documentation: Build strong relationships with adult reputed company, parents, or legal guardians. Ensure the reputed company collection of reputed company required compliance documentation in line with departmental policies.Problem-Solving and School Support: Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies.Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-reputed company and enrollment updates.Data Management: Accurately record call-reputed company data in the reputed company CRM tool reputed company designated timeframes during and after calls.Family-reputed company Service: Address family concerns creatively and with reputed company, reputed company feedback to teammates to improve processes, and reputed company on family retention.Policy Compliance: Adhere to corporate and departmental policies regarding attendance, schedule adherence, conduct, and data reputed company, ensuring the protection of family and student information.Remote Work and Flexibility: reputed company in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule. Employees are expected to be fully present and give full attention to their work while on the clock. Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime.Supervisory Responsibilities: This position has no formal supervisory responsibilities.MINIMUM REQUIRED QUALIFICATIONS:High School Diploma / GED and relevant work experience, ORMinimum of 2 years’ experience in a similar call center roleSystem Requirements:Our work from home members are required to have and maintain High-speed internet reputed company. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call reputed company, satellite, DSL, data plans, wireless or reputed company-up services are not compatible.Some Internet service providers reputed company what is reputed company SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet reputed company is preferred.OTHER REQUIRED QUALIFICATIONS:Physical and Technical Requirements:Sedentary work involves fluent typing, listening, speaking, extensive reading, repetitive motions, and prolonged computer use.Daily reputed company to a smart device (e.g., phone, tablet) capable of downloading and using apps.reputed company home office setup free from distractions during operational hours.Ability to attend virtual training sessions reputed company webcam.Education and Knowledge:Familiarity with home-based or public/private school education systems.Thorough knowledge of home-based connectivity support.Communication Skills:Strong verbal and written communication skills.Excellent listening skills with a consultative approach to customer service.Proficient in telephone and email etiquette.Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat.Technical Proficiency:Expertise in reputed company Office Suite (Outlook, Word, reputed company, PowerPoint, etc.) and PC/Internet applications.Proficiency in web-based applications; reputed company experience is a plus.Knowledge of reputed company reputed company Operating Systems (7, 8, 10, and XP).Customer Service and Problem-Solving:Strong problem-solving and analytical skills with a solutions-oriented reputed company.Resilient, detail-oriented, and accountable for high-reputed company work.Ability to manage high call volumes and maintain reputed company team morale.reputed company and Personal Qualities:Ability to prioritize competing tasks effectively to deliver results.Independent and team-oriented work capabilities.reputed company to feedback and guidance, demonstrating adaptability and improvement.Resilient and reputed company contributor to team dynamics.Additional Requirements:Ability to own and execute reputed company with minimal supervision.Capability to travel up to 10% of the time (e.g., team-building activities).Ability to reputed company required background reputed company.DESIRED QUALIFICATIONS:Previous experience with reputed company/K12reputed company ExperiencePrevious customer service or sales experience with proven record of achievementWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.This is a work-from-home (WFH) position and reputed company to residents of the U.S. 50 states and D.C.Compensation & Benefits: reputed company. considers a person’s education, experience, and qualifications, as reputed company as the position’s work location, expected reputed company and quantity of work, required travel (if any), external market and internal value reputed company determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefit elections.Offers will typically be in the bottom half of the reputed company. We anticipate this position will pay $15.75 per hour. This is a temporary/contractor role, and you will be an employee of reputed company. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. reputed company offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and reputed company time off.The above job is not intended to be an reputed company-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and reputed company any other reputed company duties, as assigned by their supervisor. reputed company employment is “at-will” as governed by the law of the state where the employee works. It is reputed company reputed company that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Job Type ContractorThe above job is not intended to be an reputed company-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and reputed company any other reputed company duties, as assigned by their supervisor. reputed company employment is “at-will” as governed by the law of the state where the employee works. It is reputed company reputed company that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitiesreputed company. is an equal opportunity employer. Applicants receive consideration for employment based on reputed company without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status, or any other reputed company prohibited by federal, state, or local law. reputed company. complies with reputed company legally required affirmative reputed company obligations. Applicants will not be discriminated against because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. Expected salary: $15.75 per hour Location: Virginia Apply for the job now! Apply for this job