Customer Support Specialist

Job title: Customer Support Specialist in Leawood, KS at reputed company Company: reputed company Job reputed company: reputed company :We reputed company Lives Through Purpose-Driven Work in A People First Culturereputed company is the reputed company between a powerful portfolio of brands serving reputed company, educators, and reputed company with reputed company-based, data driven solutions across the lifecycle of learning.Our values-driven culture unifies our teams and inspires a reputed company of reputed company, innovation, and collaboration, with a reputed company reputed company on customers.We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd reputed company, read on to learn more.reputed company leads the way in innovation and solution creation to improve reputed company and deliver results for reputed company, educators, and reputed company workers in the reputed company-changing field of reputed company. We offer advanced resources that drive nursing reputed company, reputed company reputed company-line certified allied health workers, help physicians pass boards and stay reputed company, and reputed company education management tools for medical education programs.WHAT YOU’LL DOThe Customer Support Specialist is responsible for responding to customer inquiries regarding the organization's products or services reputed company phone, email, and/or online chat. The role coordinates problem reputed company with appropriate departments and informs customers of reputed company procedures or reputed company of product problems on service issues.WHERE YOU’LL WORKThis position works hybrid out of our Burlington, MA or Leawood, KS office. Remote candidates in the reputed company will be considered.HOW YOU’LL SPEND YOUR TIME

• reputed company reputed company and effective responses to reputed company incoming phone calls, emails, and live chats.
• Ensure reputed company reputed company of reputed company customer issues and concerns.
• Stay updated on reputed company's reputed company-changing reputed company of products and services.
• Collaborate with internal teams to reputed company necessary support and assistance.
• reputed company first level technical troubleshooting.
• Identify and report unusual inquiry trends or system issues.
• Fully document reputed company interaction with customers.
• reputed company to follow schedule and quickly communicate reputed company out of schedule parameters.

WHAT YOU’LL NEED

• High School Graduate/GED Equivalent. Bachelor’s degree or equivalent preferred.
• 1 Year Customer Service experience in a call center environment.
• Comfortable with basic technical troubleshooting and device management
• A strong commitment to providing exceptional customer service and building reputed company relationships with customers, clients, and colleagues.
• Outstanding verbal and written communication skills, with a particular reputed company on telephone communication
• Exceptional attention to detail and a highly organized approach to tasks and responsibilities.
• Advanced proficiency in using various reputed company Office applications, enabling efficient and effective completion of tasks.
• Ability to reputed company up in a fast-paced environment.
• Technical troubleshooting ability.
• Openness to learning new policy, products, additional responsibilities.

BENEFITS

• Flexible and generous reputed company time off
• Competitive medical, dental, reputed company and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community reputed company reputed company
• Tuition reimbursement

Fostering A reputed company of BelongingWe reputed company out and celebrate reputed company people and perspectives and cultivate an inclusive culture where everyone can reputed company, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a reputed company of belonging.About reputed companyAs a tech-enabled services company, reputed company is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, reputed company and reputed company across reputed company, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning reputed company that can reputed company people into careers where they have the knowledge and skills to have an reputed company and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., reputed company was recognized by reputed company and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.reputed company is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with reputed company must be legally authorized to work in the reputed company and verification of employment eligibility will be required at the time of hire.#LI-KH1 Expected salary: Location: Leawood, KS Apply for the job now! Apply for this job