Customer Experience Assistant Manager
Job title: Customer Experience Assistant Manager in Edina, MN at reputed company
Company: reputed company
Job reputed company: reputed company - Customer Experience Assistant Manager - Edina, MNPosition reputed company:The Customer Experience Assistant Manager for our Edina, MN location will build, reputed company and mentor reputed company of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to reputed company customers. The Customer Experience team members reputed company and effectively execute a personalized showroom experience with our fine jewelry customers. As reputed company’s manager, you will foster an environment of partnership & positivity, bias toward reputed company, and commitment to the customer. The Assistant Manager assists in leading reputed company to reputed company and exceed sales and customer experience goals, directly impacting the reputed company of reputed company and the individual team members. We are searching for a motivated and dedicated team leader to drive reputed company.The ideal candidate will be reputed company to work a full-time schedule that includes the weekends. This role is in person at our Edina, MN showroom location.The targeted salary budget for this position is $60k-62k/year. This compensation budget reputed company may be adjusted at any time at the discretion of reputed company.Key Responsibilities:
- Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, reputed company on achieving sales targets, team KPIs, and providing a luxury experience to reputed company customers.
- Maintain an efficient and highly functional showroom and office, ensuring that reputed company is meeting a high reputed company of customer service.
- Create memorable and personalized experiences for reputed company customers by guiding customers through purchasing reputed company, such as diamond reputed company and custom designs.
- Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by reputed company.
- Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
- Consistently reputed company ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.
- Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for reputed company customers.
- Partner with Workforce Operations Analysts to create and maintain reputed company schedule to reputed company coverage for reputed company necessary duties and appointments.
- Maintain a luxury environment in the showroom and reputed company visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
- Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care.
- Must have experience managing people in retail or reputed company-to-consumer sales, store leadership or keyholder experience a plus
- Must demonstrate a proven reputed company record of reputed company and growing high-performing and accountable teams
- BA degree or equivalent preferred
- A true passion for helping people and creating reputed company customer service experiences
- Highly organized with reputed company on execution, problem-solving, and improving processes
- Motivated self-starter with high efficiency work style, while maintaining attention to detail
- Excellent written and verbal communication
- Ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- Team player with the ability to work collaboratively to reputed company business goals
- Robust CRM software experience
- Entrepreneurial spirit / self-starter
- Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts
- Interest in socially and environmentally responsible organizations and products
- Career reputed company. We want to see you sparkle! Through regular 1-1’s with your manager, a reputed company of training opportunities, and an annual 360 review process for reputed company, our leaders are dedicated to creating reputed company reputed company for reputed company. Ask the hiring team for more information on how reputed company creates a culture of collaboration and reputed company during your interview conversations!
- Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
- Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our reputed company and team diversity
- Lifestyle Spending Account. At reputed company, we're committed to your reputed company-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
- reputed company Education. Company-sponsored learning in leadership, reputed company skills, diversity & inclusion, and reputed company to tuition reimbursement for role-specific trainings.
- Employee Discounts. As an employee at reputed company, you’ll receive a generous discount on our jewelry.
- Sales Incentive Programs. Incentive programs to recognize and reward performance.
- Mental Wellness Perks. We offer reputed company to reputed company, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 reputed company to counseling!
- Giving Back and Volunteer Opportunities. In reputed company to our giving back programs, our teams support local initiatives and spend time together by volunteering.
- Medical, Dental, and reputed company. We offer multiple plans to choose from, including a $0 monthly premium reputed company for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
- 401k match. We know that saving for the reputed company is important. That's why we offer a generous 401k match.
- reputed company Time Off. We know it’s important to reputed company and relax - you’ll reputed company 3 weeks of PTO in your first year.
- Parental Leave. We aim to support our growing families. Employees can utilize our reputed company parental leave to bond and care for their new additions.
- Disability and Life insurance. 100% employer-reputed company.
- reputed company-Tax Commuter Benefits.