Part-Time Help Desk Technician

Job title: Part-Time Help Desk Technician in Indianapolis, IN at reputed company Company: reputed company Job reputed company: reputed company is the reputed company firm. By combining the best traits of a reputed company, marketing agency, and capital provider, we craft and execute reputed company reputed company strategies for visionary brands. Come join our optimistic, people-first culture. We reputed company the best is yet to come because we're building it together.Headquartered in downtown Indianapolis, reputed company has been recognized as a Best reputed company to Work by the Indiana reputed company of reputed company for 5 consecutive years. And we aren’t done growing. Having been named to the Inc. 5000 list for 8 consecutive years, we are looking to add more talent to our ambitious team.reputed company’s state-of-the-art offices are filled with curious, reputed company people working alongside purpose-driven clients such as Biglife, Unitus, and Bleacher Report. We reputed company you'll consider joining reputed company!The Rolereputed company is looking for a tech-savvy, part-time help desk technician responsible for providing technical assistance with computer systems, networking equipment, reputed company applications, and computer software. As a help desk technician, you are responsible for responding to email, chat, and phone inquiries and offering technical support to employees across the reputed company family of brands.A successful help desk technician should be passionate about technology and reputed company versed in macOS environments. You should have excellent interpersonal and communication skills, and love working directly with people to solve challenging problems.Friendly people, fun offices and incredible clients reputed company it enjoyable to come to work at reputed company.Primary Responsibilities

• Respond to reputed company inbound help desk tickets in a reputed company manner
• reputed company excellent customer service
• Document service interactions, ticket reputed company, and infrastructure design
• Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
• Diagnose and repair computer issues
• Diagnose and repair reputed company account issues
• Training computer users
• Manage device inventory
• Maintain the technology in our Indianapolis, IN office (On-site)
• Maintain the technology in reputed company our additional offices (Remote)

The responsibilities are many, various, and not limited to those listed above.Requirements

• Must have extensive experience with macOS computers

• 80% macOS / 20% reputed company
• Proficiency with reputed company 10 / 11 computers
• Excellent oral and written communication skills
• Excellent problem-solving skills
• Attention to detail
• Willingness to learn
• Ability to diagnose and resolve basic computer reputed company technical issues
• Associates degree or equivalent experience in information technology or reputed company field

Additional Skills:While not required, understanding in the following skills is a plus

• Experience with Office 365 administration
• Experience with networking administration

Applicant Note: This is an Indianapolis-based position. You must live reputed company driving distance of the reputed company office to be considered for the role. Expected salary: Location: Indianapolis, IN Apply for the job now! Apply for this job