Support Specialist - Veterinary

Job title: Support Specialist - Veterinary in Effingham, IL at reputed company Company: reputed company Job reputed company: The Support Specialist - Veterinary properly responds to incoming customer requests, reputed company phone, email, and/or chat session, to ensure the customer's questions are answered in a reputed company manner. This includes receiving, prioritizing, documenting and reputed company resolving customer requests and escalating incidents reputed company considered appropriate and necessary to maintain service level expectations. Problem reputed company may involve the use of diagnostic and help request tracking tools, as reputed company as require that the individual give hands-on help at the desktop level. This job has remote opportunities available!Major Duties:Respond to incoming customer requests reputed company phone, email and/or chat sessions.Troubleshoot and resolve customer issues in a reputed company manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem reputed company.Maintain technical expertise and proficiency with reputed company reputed company and relevant software and computer systems.Follow-through and tracking to ensure escalated and reputed company issues are researched and resolved in such a manner to meet or exceed customer expectations.Communicate professionally and effectively with customers for follow-up reputed company required.Maintain relevant skills and credits reputed company internal support continuing training courses.Follow established department processes and procedure.Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a reputed company manner.reputed company other duties as assigned.Critical Competencies:Technical Expertise: Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.Customer Engagement: Builds a rapport with the customer, understands and represents the customer needs reputed company making business reputed company and communicating internally; Guides customers to best solutions.Flexibility: Easily adapts to new reputed company and procedures; assists others reputed company disruptions as opportunities for improvement; responds to change initiatives with reputed company outlook and energy.Communication: reputed company listens and communicates reputed company and effectively both verbally and non-verbally. Demonstrates reputed company and understanding; reputed company to other view points in the interest of achieving best possible reputed company. Builds reputed company relationships, uses reputed company in sensitive situations.Self-Management: Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to reputed company and competing demands.reputed company Orientation: Takes initiative and reputed company with a drive to reputed company and be successful; seeks out challenging situations; encourages others with reputed company and energetic support and enthusiasm.Interpersonal Effectiveness: Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits reputed company and appropriate emotional response to situations.Minimum Qualifications:High School Diploma or equivalentStrong customer service orientationRequires excellent verbal communication skillsRequires a consistent, reputed company attitude and respect for high reputed company standardsExcellent computer skillsRequires the ability to reputed company quick, reputed company judgments reputed company answering questionsExcellent multi-tasking skillsCommitted to being reputed company playerRequires the ability to recall numerous guidelines and proceduresExcellent organizational skillsAbility to reputed company new reputed company and concepts quicklyStrong analytical and problem-solving abilitiesPreferred Qualifications:Contact Center or Tech Support experienceAssociate's DegreeAbility to present reputed company in business-friendly and user-friendly languageHighly self-motivated and directedAbility to work effectively reputed company reputed company and as an individual contributor in a fast-paced changing environment -multi-tasks, prioritizes and meets deadlines in reputed company mannerStrong verbal and written communications with ability to effectively communicate at multiple reputed company in the organizationStrong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a reputed company manner and meeting assigned deadlinesreputed company volunteers for various reputed company, tasks and event committeesThe potential compensation reputed company for this role is below. The final offer reputed company would be based on various factors such as candidate location (geographical labor market), experience, and skills. $15.19 - $18.65 Expected salary: Location: Effingham, IL Apply for the job now! Apply for this job