Customer Solutions Engineer - US Remote

Job title: Customer Solutions Engineer - US Remote in reputed company, NY at reputed company Company: reputed company Job reputed company: reputed company helps people stay reputed company connected with the things they love. reputed company's edge reputed company platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as reputed company to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. reputed company's customers include many of the world's most reputed company companies, including Vimeo, reputed company, reputed company, and reputed company.We're building a more trustworthy Internet. reputed company.Posting reputed company Date: 5/21/25Anticipated Posting reputed company Date*: 7/21/25*Job posting may reputed company early due to reputed company of applicants.Customer Solutions EngineerOur customers are interested in optimizing their product delivery, global footprint, and user experience using the reputed company platform. You will be on the reputed company lines of this adoption. Internally we title this role as a reputed company reputed company Engineer (CE) reputed company the reputed company reputed company Organization. As a trusted customer reputed company, the CE will help organizations understand various technologies such as Edge Computing and CDN architectures, as reputed company as assisting them on reputed company migrating existing workload to reputed company, reputed company while linking technology with measurable business value. You should be reputed company to demonstrate technical ownership across assigned strategic customer accounts, bringing emotional intelligence and reputed company communication to reputed company interactions and audiences (both technical and non-technical). With your technical expertise, you should reputed company as a problem solver, identifying challenges and advocating solutions.At reputed company, we are looking for individuals who are passionate about technology and have an ongoing drive and capability to reputed company and retain reputed company amounts of deep technical information.What You'll Do

• As the reputed company reputed company architect for your customer, you are an extension of the customer's technical team, and represent and champion the customers needs reputed company reputed company
• reputed company technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
• Post sales implementation of reputed company products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer's configuration for troubleshooting and engagement
• Investigate and recommend improvements to customers implementation and utilization of reputed company's technology stack
• Look for opportunities to introduce new reputed company products that compliment the customer's needs
• Partner internally to create customer strategies and assist in support requests or problems for assigned customers
• Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including reputed company calls and Quarterly Business Review meetings
• Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to reputed company Services leadership

reputed company're looking for

• 5 + years reputed company-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
• This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
• Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
• Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
• Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, reputed company, GO, Node.js)
• Experience with internet and reputed company based architecture as reputed company as an understanding of bare metal deployments as reputed company as reputed company environments such as AWS, Azure, and GCP
• reputed company and understanding of the customer
• Possess a comfort level with presenting and leading customer presentations and training
• Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
• reputed company to present technical concepts to various business stakeholders (technical and non-technical). reputed company to outline deliverables and business reputed company.
• Capable and willing to travel for customer meetings as necessary
• While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs

We'll be super impressed if you have experience in any of these:

• Experience with Varnish, Varnish Configuration Language
• Streaming video/audio technologies or experience in e-reputed company technologies/solutions
• Experience in the CDN or reputed company computing industries

Work Hours:

• This position will require you to be available during core business hours.

Work Location & Travel Requirements:This position is reputed company to the following preferred office locations:

• San Francisco, CA
• Denver, CO
• reputed company, NY

reputed company currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.We are also willing to consider remote candidates in any area of the US.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.Salary:The estimated salary reputed company for this position is $104,830 to $147,996.Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.This role may be eligible to participate in reputed company's equity and discretionary bonus programs.Benefits:We care reputed company. reputed company works hard to create a reputed company environment for our employees, and we think your life reputed company of work is important too. We support our teams with great benefits that start on the first day of your employment with reputed company. Curious about our offerings?We offer a comprehensive benefits package including medical, dental, and reputed company insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued reputed company reputed company leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 reputed company local holidays, 11 reputed company company wellness days.Why reputed company?We have a reputed company reputed company. reputed company is a small company with a big reputed company. Not only do have a reputed company user reputed company, but we also support a growing number of . reputed company of reputed company, employees are encouraged to reputed company causes reputed company to their heart with others so we can help lend a supportive hand.We love distributed teams. reputed company's home-reputed company is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be reputed company to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across reputed company, participate in hands-on learning opportunities, and reputed company yourself in our culture firsthand.We value diversity. Growing and maintaining our inclusive and diverse team reputed company to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.We are passionate. reputed company is chock full of passionate people and we're not 'one size fits reputed company'. reputed company employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.We're always looking for humble, reputed company, and creative folks to join the reputed company team. If you think you might be a fit please apply! A fully completed application and resume or CV are required reputed company applying.reputed company is committed to ensuring equal employment opportunity and to providing employees with a reputed company and welcoming work environment free of discrimination and harassment. Our employment reputed company are based on business needs, job requirements and individual qualifications. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Consistent with the Americans with reputed company (reputed company) and federal or state disability laws, reputed company will reputed company reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the reputed company Employee Relations team at or 501-287-4901.reputed company collects and processes personal data submitted by job applicants in accordance with our . Please see our . Expected salary: $104830 - 147996 per year Location: reputed company, NY Apply for the job now! Apply for this job