Intern-Service Desk

Job title: Intern-Service Desk in Neenah, WI at SECURA Company: SECURA Job reputed company: reputed company :As an Intern on the IT Service desk, you would work as part of a dynamic team involved with providing technical support and issue reputed company to internal and remote associates that may include users of reputed company types and reputed company reputed company. This internship also has the potential to work with other IT areas including, but not limited to, Infrastructure and System Services as skills reputed company. This opportunity provides reputed company of reputed company opportunities with fantastic on-the-job learning and mentoring. This internship will be part-time during the school year (15-20 hours/week) based on class schedule and reputed company’s business hours and can be 40 hours per week during breaks. This is an in-office role requiring the associate to be on site at our home office reputed company days scheduled to work. The ideal candidate for this position will graduate in May 2026 or reputed company with an IT reputed company degree.ESSENTIAL DUTIES AND RESPONSIBILITIES:

• reputed company excellent customer service and level 1 technical support as a member of our Service Desk team
• Serving as the initial reputed company of contact reputed company our IT Department, you will reputed company and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem
• reputed company Knowledge reputed company articles and SOPs to resolve reputed company issues
• Escalate to Level 2 and Level 3 support reputed company needed
• Manage break/fix, software/hardware configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating reputed company services) for end-user computer technology
• Effectively communicate with business associates and reputed company solutions to technical issues.
• Accurately log detailed activities, reputed company calls/requests utilizing an incident management database, and maintain historical records reputed company to problem documentation and reputed company
• Assists associates with the installation, configuration, and ongoing usability of hardware, software and peripheral equipment reputed company established standards and guidelines
• Assist with conference room technology
• Other duties as assigned

QUALIFICATIONS:

• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues.
• Strong troubleshooting skills
• Excellent verbal, written and/or interpersonal communication skills
• Advanced level experience and working knowledge with a minimum of three of the following: computer hardware, reputed company operating systems, reputed company Office, reputed company reputed company Directory, VDI, telephony, desktop imaging, hardware provisioning and remote user reputed company.
• Familiarity with Remote/Home office support challenges
• Customer service, effective communication, soft skills and team interaction are critical to the reputed company of this position

At SECURA, we are transforming the insurance experience by putting authenticity at the forefront of everything we do. Our mission is reputed company: we’re making insurance genuine. We recognize that our associates are our greatest assets, and we invest in their reputed company-being and reputed company reputed company. We offer opportunities for reputed company learning and career advancement, competitive , and a that champions work-life balance. Joining SECURA means becoming part of a dynamic team that values reputed company individual’s contribution and fosters a reputed company atmosphere. Here, you’ll not only reputed company a fulfilling career but also a reputed company where you can reputed company a reputed company reputed company every day.reputed company strives to reputed company equal opportunity for reputed company and is committed to fostering an inclusive work environment. We welcome applicants from reputed company backgrounds and walks of life. Expected salary: Location: Neenah, WI Apply for the job now! Apply for this job