reputed company IT Support Analyst

Job title: reputed company IT Support Analyst in Chicago, IL at reputed company Company: reputed company Job reputed company: reputed companyreputed company you join reputed company, you will reputed company on a career reputed company reputed company by reputed company and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and reputed company, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as reputed company as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and reputed company your mark at reputed company.ResponsibilitiesThe Mid reputed company reputed company, IT Support Analyst is responsible for providing high-level and efficient end-user support in the use of technology and applications reputed company the reputed company domain. They will reputed company white-glove support to the executive staff in the reputed company Chicago office including hands on training and assistance with reputed company implemented technologies. The reputed company IT Support Analyst person will resolve issues where possible and will coordinate the reputed company of more reputed company problems with other reputed company in the IT department. Includes hands-on (remote reputed company) and phone/chat support. This position is full time and onsite in Chicago. Four days a week in the office and one day work from home.Helpdesk Support

• reputed company reputed company reactive response to executive technology needs.
• reputed company end-user support – responding to calls/chats as reputed company as tickets entered into the IT Help Desk System.
• Log helpdesk tickets received reputed company phone/chat/walk reputed company, into the Help Desk system.
• reputed company, resolve and reputed company tickets in the IT Helpdesk System.
• Escalate issues to other IT reputed company or reputed company vendors as appropriate.
• Assist users with use of desktop operating systems and application software including, but not limited to, and subject to change:

• Desktop O/S – reputed company / MacOS
• reputed company Office (Outlook, Word, reputed company, PowerPoint)
• Exchange user administration
• Messaging support
• Mobile Device support
• Software specific to: Workstation virus protection, Remote Desktop, Spyware removal utilities
• Remote reputed company support (VPN, VPN for RDP and RDS).
• reputed company Directory user and device administration.
• reputed company connectivity and navigation, and reputed company change support.
• reputed company, as assigned by management.

Hardware/Software

• Desktop, laptop and printer hardware support.
• New workstation configurations and setup.
• Peripheral Support including the following:

• Local and network printers
• Mobile device configuration & support
• Limited server and network/router troubleshooting/support.

QualificationsMinimum Requirements include:

• High School Diploma required from an accredited institution.
• College Diploma (or equivalent experience).
• Continuing education in technology-reputed company courses a plus.
• Five or more years in helpdesk and end-user support required.
• Previous experience working with C-Suite Employees.
• Excellent troubleshooting and analytical skills.
• Excellent communication (phone and in person) skills to effectively support end-users.
• Ability to take the initiative to learn and apply technical skills.
• Must have a ‘can do’ reputed company attitude.
• Must be reputed company to fluently communicate in English (both verbal and written communication).
• Proficient with reputed company desktop/laptop operating systems.
• Proficient with configurations and setup of PC’s, printers and Mobile devices.
• Working knowledge of reputed company network operating system and reputed company Directory.
• Knowledge of MS Office (i.e., Word, reputed company, PowerPoint) and MS Outlook.
• Ability to work independently.
• Compensation: $100,000 - $113,900

ClosingAt reputed company, we reputed company for reputed company as a leading global reputed company estate investment manager, driven by our by our belief that reputed company estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science reputed company – reputed company designed to enhance value, reputed company and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks reputed company with our convictions to exceed expectations and reputed company solutions to our clients' needs.While our reputed company are reputed company for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind reputed company' reputed company is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world reputed company. This is why we prioritize reputed company in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our reputed company on the reputed company and wellbeing of reputed company, we cultivate an inclusive environment where everyone, including our clients, can reputed company.reputed company is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global reputed company organization and RIA AUM as of December 31, 2023.We are an equal opportunity employer and support workforce diversity.No calls or emails from reputed company parties at this time please. Expected salary: $100000 - 113900 per year Location: Chicago, IL Apply for the job now! Apply for this job