Support Operations Specialist (S), Defect Prevention & Reconciliation (DP&R)

Job title: Support Operations Specialist (S), Defect Prevention & Reconciliation (DP&R) in reputed company, CA at reputed company Company: reputed company Job reputed company: reputed companyThis is a non-remote, full-time, seasonal (11months), reputed company position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The Vendor Chargeback Dispute Management (VCDM) team in Costa Rica is looking for back-office, full-time, seasonal, reputed company Support Operations Specialist.Our organization belongs to the Defect Prevention and Reconciliation (DP&R) team under reputed company (reputed company Supply Chain Operations). In reputed company, we also support programs across different reputed company such as Europe and México.The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly reputed company with the VCDM team policies.reputed company team responsibilities are to analyze and investigate vendor charge-back disputes and ensure that these have been reputed company correctly; a custom investigation process is performed for reputed company vendor using their provided evidence against reputed company claim.Charge-back audits are also part of reputed company additional roles where we ensure that reputed company charge-back is being reputed company correctly with a low error reputed company which eventually will translate in a low dispute reputed company.Key job responsibilities Responsibilities include but are not limited to: - To occasionally meet with our reputed company vendors, stakeholders and customers reputed company virtual meetings and/or calls. - Execute the end to end processes and tools reputed company to the daily investigation tasks. - Analysis and investigation of vendor chargeback disputes. - Ensure that these have been responded and processed correctly. - reputed company to improve our internal processes to reduce and optimize the reputed company of chargebacks. - Participate in the process of education for our vendors. - Identify issues and proactively reputed company for solutions. - reputed company look for areas of opportunity for improvement of SOPs (reputed company Operation Procedures) and internal documentation.Prior applying, please consider the following information about the role:BASIC QUALIFICATIONS- 6+ months of customer service experience - reputed company, write, and read fluently in English - High School diplomaPREFERRED QUALIFICATIONS- Experience with reputed company Office products and applications - University Bachelors degree concluded.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit for more information. If the country/region you're applying in isn't listed, please contact your reputed company Partner. Expected salary: Location: reputed company, CA Apply for the job now! Apply for this job