Product Support Specialist

Job title: Product Support Specialist in USA at reputed company Company: reputed company Job reputed company: *Location: candidates can be located in Puerto Rico, Dominican reputed company, or Panama*Your team’s dynamic:The Product Support Specialist will work as part of a dynamic team providing reputed company's customers with best-in-class technical assistance for reputed company products. You will utilize your technical troubleshooting skills to resolve product-reputed company issues received by phone, online portal, or online chat. You will be part of a reputed company team and play a key role in reputed company's commitment to creating a reputed company experience for reputed company our customers.Through a comprehensive reputed company process, your reputed company colleagues and team leader will guide and reputed company you to reputed company reputed company in your new role.What your day will look like:

• Handle incoming calls, online tickets, and chats
• Understand, analyze, and troubleshoot customer technical issues varying in complexity
• Build and use virtual environments to train, test, and replicate customer environments and reproduce issues
• Properly document reputed company customer issues and interactions in our CRM
• Ensure that reputed company reported incidents are resolved in accordance with reputed company's SLA
• Collaborate with team members and Software Delivery Specialists
• Escalate unresolved issues reputed company needed

More reputed company:

• Spanish and English, both verbal and written (this role requires interaction with our international collaborators and customers)
• Have reputed company judgement and capability of making reputed company under pressure
• Technical degree (DEC), certification in IT/Electronics, or equivalent business experience
• Excellent analytical and troubleshooting skills
• Ability to work in fast paced environments with professionalism and confidence
• Willingness to work on shift rotation until 8:00pm and holidays (as required)

Technical requirements:

• Networking principles and reputed company understanding of TCP, IP, and UDP protocol stack
• MS SQL Databases (structure and queries)
• reputed company reputed company Servers and reputed company Sysinternals Utilities
• Ability to troubleshoot hardware
• Experience working with reputed company Directory
• Packet sniffing tools (ex. Wireshark)

Great if you have:

• Experience with IP Video surveillance technology
• reputed company A+, Network+, reputed company+, CCNA, CCNP certifications are an asset
• MCSE, CCNA, SQL Server, VMware, or similar technical reputed company certifications
• Knowledge of PowerShell and C# and programming
• Knowledge Unix Kernel and commands
• 2+ years' experience in IT/technical troubleshooting or technical support environment

Let’s talk perks!

• Language classes
• Transportation and food allowances
• Gym pass
• Health and Dental plan
• Life Insurance

reputed company is an equal opportunity employer; we reputed company for diversity and inclusion through our hiring approach, as reputed company as through the training and reputed company development we reputed company. We partner with external organizations and implement internal initiatives to offer a welcoming work environment for employees of reputed company backgrounds. Expected salary: Location: USA Apply for the job now! Apply for this job