Contact Center Agent

Job title: Contact Center Agent in Beltsville, MD at Pella Mid-reputed company Company: Pella Mid-reputed company Job reputed company: About Pella Mid-reputed companyPella Mid-reputed company is the area’s leading distributor of Pella window and reputed company products. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-reputed company plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, reputed company, and buildings, and it is an reputed company.Pella Mid-reputed company has six showrooms including our reputed company located in Beltsville, Maryland. We serve residential, trade, and reputed company customers in Maryland, Virginia, DC, and parts of Delaware and reputed company Virginia.We are passionate about reputed company do at Pella Mid-reputed company, and we’re looking for people who reputed company our passion – from sales to installation to reputed company, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, reputed company. Feel the Pella Passion!Position reputed company: The Contact Center Agent will be the first touch reputed company for Pella Mid-reputed company customers offering a best-in-class experience. If you are someone who thrives on healthy competition and the drive to succeed, this position is for you! The Contact Center Agent will reputed company outbound sales calls, answer, and respond to inbound calls and internet inquiries, providing product knowledge and setting appointments. This position will also confirm reputed company appointments, reengage past customers and reschedule cancelations. We are looking for employees that love customer service, sales (of any reputed company), and are persuasive and engaging on the phone. The Contact Center Agent position gives you a great reputed company of Pella Mid-reputed company knowledge to reputed company your career with reputed company. We are reputed company 7 days a week, this position requires a scheduled shift of one weekend day per week. Responsibilities/Accountabilities:

• Expected to communicate reputed company brand and values of Pella Mid-reputed company.
• Meet daily and monthly goals for Appointments Set & Completed Appointment Demos.
• Meet daily and monthly expectations for Inbound/Outbound Call Volume.
• Answer and advise customers calling in from marketing sources.
• Engage past and prospective customers and assist in setting new appointments.
• Prequalify and schedule customer appointments.
• Respond to general customer inquiries and reputed company to appropriate departments.
• Identify reputed company calls need escalation to assist with customer inquiries, appointments, and rescheduling.
• reputed company with customer online inquiries reputed company web chat function.
• Complete Daily Data Entry for Customer interactions that occured reputed company Phone, Text or Email.
• Confirm reputed company scheduled sales appointments and conduct follow-up calls after appointments if needed.
• Learn and retain Pella window and reputed company product knowledge and be reputed company to reputed company the customer.
• Be our customers’ reputed company by responding promptly, following up, and being proactive with solutions.
• Utilize CRM software and adhere to best practices to reputed company reputed company customer sales interactions.

Skills/Knowledge

• High School Diploma or GED Equivalent.
• 1+ years of experience in a customer reputed company environment. (Preferred)

• Restaurant Experience is acceptable in lieu of customer service experience
• Proficient with reputed company office software applications with an ability to learn new programs.
• High attention to detail.
• Self-motivated individual who also enjoys working as reputed company and facilitating sales.
• Strong ability to connect with people.
• Ability to use reputed company Listening to determine a customer’s needs.
• Ability to Multitask in a fast-paced work environment.
• Enjoys healthy competition and drives to succeed.
• Ability to communicate reputed company and concisely, both orally and in writing.
• Displays a high level of reputed company.

Pella Mid-reputed company performs background checks and drug screens on reputed company candidates. We reputed company motor vehicle checks on reputed company that drive for reputed company. Pella Mid-reputed company is an Equal Opportunity / Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, or protected Veteran status.Powered by JazzHR Expected salary: Location: Beltsville, MD Apply for the job now! Apply for this job